This is certainly a controversial technology but based on such a great concept. If the information being shared was legally able to be shared - for example Open Source software - then this is a great technology to allow users to share files.
It's interesting to note how this technology has devleoped from being one guy's idea to share MP3 files and become something much bigger that often happens without being aware.
Leaving the issue of copyrighted MP3 files aside - this concept offers a lot in terms of cost effectiveness and reaching a wider audience. I downloaded a free online MMORPG game the other day and found it interesting that while a number of download options were given, they all were P2P. I thought this was a great way to offer something to a target market in a way that they could relate - P2P download for a free online game - which enhances the appeal and thus creates a wider audience for the product.
Other downloads I've noticed opting more towards P2P than straight forward 'click here and download from our server' are Podcasts. Another great example of sharing information without the fear of copyright infringement.
However, like anything that is free, there can be a downside. It's not like walking into a store and buying off the shelf software, you can't always see what you are getting. P2P downloads can be a source of nasty viruses, spy ware, Trojans and creatures of the nastier side of the Internet. These are usually found in copyrighted software being illegally distributed which makes it harder to control. After all if you are doing something illegally then you can't really complain that you got ripped off.
Looking at the development of this technology over the past 5 years and then to the future, I feel that this technology is an integral part to the way the internet will develop. In keeping with my view that the internet has become about interaction rather than simply a database of information to be retrieved, P2P technology suggests by it's very nature of sharing information amongst a community of users, that it will used more effectively in the future.
Wednesday, May 28, 2008
Module 5: Information Ecologies
"We define an information ecology to be a system of people, practices, values, and technologies in a particular local environment." Bonnie A. Nardi & Vicki L. O'Day (retrieved 28 May 2008)
What is an information ecology. Let's break it down - off to dictionary.com to look up some meanings.
information - knowledge communicated or received concerning a particular fact or circumstance
ecology - the branch of biology dealing with the relations and interactions between organisms and their environment, including other organisms.
Looking at the dictionary meanings on the words, my interpretation of this term is below:
This could be interpreted as being thought of as being the way of the future for people to communicate. The sharing of information may become the secondary focus as the development of the human aspect of the internet becomes more important. For me, the communication aspect is important, but the key word is 'interact'. People are interacting via websites, instant messenger, chat rooms, blogs, wikis, website for the key purpose of sharing or seeking information.
I can see how this could be applied to something such as blogging. As technology has developed to make it possible for anyone to create online journals on any topic, different roles have evolved in the Internet community and the information available has become broader, deeper and more accessible. Sites such as Wikipedia have made it possible for one person to have many roles - researcher, writer, authority, consumer. Sites such as Blinklist and del.ic.ious make it possible to quickly bookmark noteworthy sites on wide range of topics, and then categorize and rate them to share with other like minded users.
This is an interesting concept - my take on it is that it suggests that technology and human interaction work together to create the environment which is the internet as we currently view it. As technology changes so do the roles of the users.
"Indeed, it is difficult not to include humans as an informational component of any ecosystem". Dr David Casagrande, Assistant Professor of Environmental Anthropology (retrived 28 May 2008)
If I'm looking for directions on how to get somewhere, I go to Google Maps. If I want to know if a product I'm considering buying is all that and more, I'll search for reviews and feedback. When I'm writing an assignment for my uni courses, I'll turn to the web to find reference materials and additional information. I'm in the process of creating my own website and I have a personal blog for the key reason that I want to share information about myself to either potential clients (website) or to my friends and family on my recent adventures (blog). My decision to interact via these methods to seek and information helps to support the evolution on the human component of the evolution of the internet and the cyber environment.
"Information Foraging .... assumes that people, when possible, will modify their strategies or the structure of the environment to maximize their rate of gaining valuable information." Peter Pirolli and Stuart K. Card (retrieved 28 May 2008)
What is an information ecology. Let's break it down - off to dictionary.com to look up some meanings.
information - knowledge communicated or received concerning a particular fact or circumstance
ecology - the branch of biology dealing with the relations and interactions between organisms and their environment, including other organisms.
Looking at the dictionary meanings on the words, my interpretation of this term is below:
The internet can be interpreted as being an infinite database of people interacting with one another to seek or share information. This forum, the internet as a whole, is dealing with the relations and interactions between people within a cyber environment.
This could be interpreted as being thought of as being the way of the future for people to communicate. The sharing of information may become the secondary focus as the development of the human aspect of the internet becomes more important. For me, the communication aspect is important, but the key word is 'interact'. People are interacting via websites, instant messenger, chat rooms, blogs, wikis, website for the key purpose of sharing or seeking information.
I can see how this could be applied to something such as blogging. As technology has developed to make it possible for anyone to create online journals on any topic, different roles have evolved in the Internet community and the information available has become broader, deeper and more accessible. Sites such as Wikipedia have made it possible for one person to have many roles - researcher, writer, authority, consumer. Sites such as Blinklist and del.ic.ious make it possible to quickly bookmark noteworthy sites on wide range of topics, and then categorize and rate them to share with other like minded users.
This is an interesting concept - my take on it is that it suggests that technology and human interaction work together to create the environment which is the internet as we currently view it. As technology changes so do the roles of the users.
"Indeed, it is difficult not to include humans as an informational component of any ecosystem". Dr David Casagrande, Assistant Professor of Environmental Anthropology (retrived 28 May 2008)
If I'm looking for directions on how to get somewhere, I go to Google Maps. If I want to know if a product I'm considering buying is all that and more, I'll search for reviews and feedback. When I'm writing an assignment for my uni courses, I'll turn to the web to find reference materials and additional information. I'm in the process of creating my own website and I have a personal blog for the key reason that I want to share information about myself to either potential clients (website) or to my friends and family on my recent adventures (blog). My decision to interact via these methods to seek and information helps to support the evolution on the human component of the evolution of the internet and the cyber environment.
"Information Foraging .... assumes that people, when possible, will modify their strategies or the structure of the environment to maximize their rate of gaining valuable information." Peter Pirolli and Stuart K. Card (retrieved 28 May 2008)
Thursday, May 22, 2008
Module 4: Evaluating the Web
This is where I am kind of regretting my choice for the searching evaluation now! Mmmm Red Velvet Cake sure is tasty but it's not going to come up well in this evaluation.
The three best hits from the .edu search aren't going to offer a lot of depth or validity. Two of the three sites are student sites. To get the most out of this task I'll be using the second site:
What's Cooking for the Holidays?
A Celebration of Georgia Piedmont Baking Traditions
which actually is listed as "Untitled Document"
Annotation
The page on the University of West Georgia site, What's Cooking for the Holidays is part of an oral history project conducted by the University's Center for Public History, in association with the Southern Foodways Alliance at the University of Mississippi. The project is to document the types of baking conducted in that local region. Dr Ann McCleary, a member of the faculty at the University of West Georgia whose research interests focuses American social and cultural history, is the contact for the project. This site outlines baking traditions of the local region and interviews with women who have upheld these values with traditional methods and recipes. One aspect of the project was to develop a cookbook and website detailing the recipes and the author's memories of the recipe and traditions behind it to educate others and to place value on the traditions and the role of women in the local history of that region. The site contains many recipes considered to traditional southern food such as Red Velvet Cake, Sweet Potato Pie and Old Time Chocolate Pie.
1. in terms of your own future use, which 'body ' of information (ie. the original 'snapshot' of the site, or your own, annotated, analytical version) would be most useful to refer back to?
The original 'snapshot' of the site doesn't capture the depth and any relevant background information. The above analytical snapshot gives a much broader view and is more useful as a resource tool.
2. In term of external users (i.e. if you included this site as a hyperlink or resource on a website) which body of information would best help them judge if the site was useful or of interest to them?
In terms of a recipe for Red Velvet Cake, all searches at all stages of the task have provided this information. In terms of the history of Red Velvet Cake, and Southern baking, the analytical snapshot gives a broad overview and will help the user establish quickly whether the site is worth perusing.
The three best hits from the .edu search aren't going to offer a lot of depth or validity. Two of the three sites are student sites. To get the most out of this task I'll be using the second site:
What's Cooking for the Holidays?
A Celebration of Georgia Piedmont Baking Traditions
which actually is listed as "Untitled Document"
Annotation
The page on the University of West Georgia site, What's Cooking for the Holidays is part of an oral history project conducted by the University's Center for Public History, in association with the Southern Foodways Alliance at the University of Mississippi. The project is to document the types of baking conducted in that local region. Dr Ann McCleary, a member of the faculty at the University of West Georgia whose research interests focuses American social and cultural history, is the contact for the project. This site outlines baking traditions of the local region and interviews with women who have upheld these values with traditional methods and recipes. One aspect of the project was to develop a cookbook and website detailing the recipes and the author's memories of the recipe and traditions behind it to educate others and to place value on the traditions and the role of women in the local history of that region. The site contains many recipes considered to traditional southern food such as Red Velvet Cake, Sweet Potato Pie and Old Time Chocolate Pie.
1. in terms of your own future use, which 'body ' of information (ie. the original 'snapshot' of the site, or your own, annotated, analytical version) would be most useful to refer back to?
The original 'snapshot' of the site doesn't capture the depth and any relevant background information. The above analytical snapshot gives a much broader view and is more useful as a resource tool.
2. In term of external users (i.e. if you included this site as a hyperlink or resource on a website) which body of information would best help them judge if the site was useful or of interest to them?
In terms of a recipe for Red Velvet Cake, all searches at all stages of the task have provided this information. In terms of the history of Red Velvet Cake, and Southern baking, the analytical snapshot gives a broad overview and will help the user establish quickly whether the site is worth perusing.
Tuesday, May 20, 2008
Module 4: Searching the web - organising search information task
Whenever organising and computers come up in the same context I always think of Filemaker. Just an aside to lead us into what will undoubtedly be an exciting blog entry about organising search information.
Author: Dr. Ann McCleary
Institution: University of West Georgia
Screen Shot:
SOURCE: Center for Public History, University of West Georgia
Author: Jamie Limongelli
Institution: Towson University
Screen Shot:
SOURCE: Towson University, Tiger Student pages
For this task, I'm going to stick with using Google as my tool because it best meets my needs in terms of the type of information I need. I'm going to stick with the last search I did in the previous task where my search criteria was
red +velvet +cake +recipe site:edu
The desired result is a recipe for Red Velvet Cake. Let's go see what we can find. I have chosen the sites listed below as they all meet the criteria of providing a recipe for Red Velvet Cake.
Source One:
Google search results summary:
The Food Resource - Red Velvet Cake Recipe
This page is from http://food.oregonstate.edu/ which generally contains images, links, references, and instructional materials on food and their resource.
food.oregonstate.edu/recipes/cake-wal.html - 3k - Cached - Similar pages
URL: http://food.oregonstate.edu/recipes/cake-wal.html
Author: ZoeAnn Holmes
Institution: Oregon State Univeristy
Screen Shot:
SOURCE: Food Resource Nutrition and Food Management, Oregon State University
Source Two:
Google search results summary: Untitled Document
The recipe for Eloise Merrell's Caramel Cake is a traditional family recipe, ... She would not let us leave until we had a piece of her Red Velvet Cake. ...
www.westga.edu/~history/centerbakingwhatscookingforholidays.htm - 20k - Cached - Similar pages
Author: Dr. Ann McCleary
Institution: University of West Georgia
Screen Shot:
SOURCE: Center for Public History, University of West Georgia
Source Three:
Google search results summary:
Jamie's Recipe Page
Red Velvet Cake. Ingredients:. 2 Tablespoons unsweetened cocoa powder. 2 ounces red food coloring; 1 cup buttermilk; 1 teaspoon salt; 1 teaspoon vanilla ...
tiger.towson.edu/users/jlimon1/recipe.html - 5k - Cached - Similar pages
Author: Jamie Limongelli
Institution: Towson University
Screen Shot:
SOURCE: Towson University, Tiger Student pages
So now I have three recipes for Red Velvet Cake. I have bookmarked the pages and saved the .html files to my Study folder to access later off line.
For this task I used Google as my search engine of choice. All searches and search summaries are brought to you by the letter G and Google, retrieved on 25 May 2008.
Module 4: Searching the web - boolean searching task
I was previously vaguely aware of the boolean logic relating to internet seraches. It isn't something I've thought about it years but I remember back in the mid to late 90's it was much more common as it was the way to ensure a greater chance of accuracy in the hits.
My key words are red velvet cake.
Looking at what I want to achieve in my search - a recipe for Red Velvet Cake. The task is to think about the best way to search for this information using the following criteria:
the biggest number of hits relating to these key words
Type the words 'red + velvet + cake' into the Google search engine. This generates 1,270,000 hits.
information most relevant to what you ACTUALLY wanted to look for!
Type the words 'red + velvet + cake +recipe' into the Google search engine. This narrows the hits down to 96,800 hits.
information coming only from university sources
I used the Advanced Search functionality of Google for this one - searching on red velvet cake recipe site:.edu. This changed the game plan completely - and I was surprised that relevant hits actually came up (I mean come on, I am looking for a recipe!!). 814 hits were returned from eductional sites across the world.
I posted my findings on the forum and also found a wealth of information in terms of links and other people's experiences. It seems the key to getting what you want is to know how to look for it. It's interesting to see how small changes to search habits (restricting fields or sites) can have such a dramatic difference on number of hits and related information.
My key words are red velvet cake.
Looking at what I want to achieve in my search - a recipe for Red Velvet Cake. The task is to think about the best way to search for this information using the following criteria:
the biggest number of hits relating to these key words
Type the words 'red + velvet + cake' into the Google search engine. This generates 1,270,000 hits.
information most relevant to what you ACTUALLY wanted to look for!
Type the words 'red + velvet + cake +recipe' into the Google search engine. This narrows the hits down to 96,800 hits.
information coming only from university sources
I used the Advanced Search functionality of Google for this one - searching on red velvet cake recipe site:.edu. This changed the game plan completely - and I was surprised that relevant hits actually came up (I mean come on, I am looking for a recipe!!). 814 hits were returned from eductional sites across the world.
I posted my findings on the forum and also found a wealth of information in terms of links and other people's experiences. It seems the key to getting what you want is to know how to look for it. It's interesting to see how small changes to search habits (restricting fields or sites) can have such a dramatic difference on number of hits and related information.
Saturday, May 17, 2008
Module 4: Searching the web – search engine task
Searching the web - search it good. Searching the web - search it real good.
Using an internet search engine is something most people take for granted and do dozens of times a day. Using it effectively is probably another matter altogether.
Task One: Choose your most commonly used internet search engine and do a search with words of your choosing.
I chose Google as it's my search engine of choice and my key words are Red Velvet Cake (my favourite cake and I'm looking for a recipe). I received 1,270,000 hits on this search.
The top 5 pages found are listed below.
Red velvet cake - Wikipedia, the free encyclopedia
A Red velvet cake is a type of rich and sweet cake, with a distinctive dark red to bright red or red-brown color. Common ingredients include buttermilk, ...
en.wikipedia.org/wiki/Red_velvet_cake - 29k - Cached - Similar pages
Red Velvet Cake Recipe - Recipes and Information
Red velvet cake recipe - recipes and a little history about red velvet cake. Several recipes from the forum, including history of the red velvet cake or ...
southernfood.about.com/cs/chocolatecakes/a/redvelvet_cake.htm - 26k - Cached - Similar pages
Recipes : Southern Red Velvet Cake : Food Network
Southern Red Velvet Cake. Vegetable oil for the pans 2 1/2 cups all-purpose flour 1 1/2 cups sugar 1 teaspoon baking soda 1 teaspoon fine salt ...
www.foodnetwork.com/food/recipes/recipe/0,,FOOD_9936_23379,00.html - 84k - Cached - Similar pages
Red Velvet Cake Recipe & Photo - Joyofbaking.com
It is very dramatic looking with its bright red color sharply contrasted by a white frosting.
www.joyofbaking.com/RedVelvetCake.html - 45k - Cached - Similar pages
Yahoo! Directory AU & NZ > Red Velvet Cake Recipes
Index of recipes for red velvet cake, the bright red layered cake made with white frosting. Includes versions with cream cheese frosting, cooked frosting, ...
au.dir.yahoo.com/.../Cooking/Recipes/Specific_Courses_and_Dishes/Desserts_and_Sweets/Cakes/Red_Velvet_Cake/ - 19k - Cached - Similar pages
Task Two: Using copernicus or similar, set it up to search at least three search engines (including one that will search the 'deep web') and repeat eactly the same search
Using Copernic and searching across 12 search engines (AltaVista, AOLSearch, Ask.com, Copernic, Enhance Interactive, alltheweb.com, Live Search, Lycos, Mamma.com, MIVA, Netscape Netcenter and Yahoo), the search produced fewer results as shown below:
Search: red velvet cake
Category: The Web
Matches: 41 result(s)
The top 5 pages found are listed below.
Red velvet cake - Wikipedia, the free encyclopedia
A Red velvet cake is a type of rich and sweet cake, with a distinctive dark red to bright red or red-brown color. Common ingredients include buttermilk, ...
http://en.wikipedia.org/wiki/Red_velvet_cake - 93%
Result found by: FAST Search (alltheweb.com), Netscape Netcenter, Ask.com, Yahoo!, AltaVista, Live Search
About.com: Red Velvet Cake Recipes
Red velvet cake recipe - recipes and a little history about red velvet cake. Several recipes from the forum, including history of the red ...
http://southernfood.about.com/cs/chocolatecakes/a/redvelvet_cake.htm - 92%
Result found by: FAST Search (alltheweb.com), Netscape Netcenter, Ask.com, Yahoo!, AltaVista
Red Velvet Cake Recipe - Red Velvet Cake
This red velvet cake recipe is made with cocoa, red food coloring, vinegar, and buttermilk. ... A red velvet cake recipe from our forum. INGREDIENTS: 1/2 cup ...
http://southernfood.about.com/od/chocolatecakes/r/blbb146.htm - 91%
Result found by: FAST Search (alltheweb.com), Yahoo!, AltaVista, Live Search
Recipes : Southern Red Velvet Cake : Food Network
Southern Red Velvet Cake. Vegetable oil for the pans 2 1/2 cups all-purpose flour 1 1/2 cups sugar 1 teaspoon baking soda 1 teaspoon fine salt ...
http://www.foodnetwork.com/food/recipes/recipe/0,1977,FOOD_9936_23379,00.html - 85%
Result found by: Netscape Netcenter, Ask.com, Yahoo!, AltaVista, Live Search
Red velvet cake - Wikipedia, the free encyclopedia
The most typical frosting for a red velvet cake is a butter roux icing also ... Allrecipes Red Velvet Cake Recipe with Buttercream Frosting ...
http://rc12.overture.com/d/sr/?xargs=15KPjg1m1St5auwuf0L_iXEbqUkwwB4Ju0-shsCph4bKMo8gEeIPYuPa7By_VIYu1mnw-kvoST-tFnOqz2n_-UFBCMQVuXGOD2yt2QwNhsbfqxG4QTl_V5mqy82pAfaXIeZ16hPeGOnviddtv5KS8c89NKnkLarq4zrozjlKVNSKyJnF9w7Q2MLJoSvPokgdqRJMJNDvJfYMbMzTjRKccZi4khyby6YWJFN2-T1nBu_w7vuAxJzv2cJ9of6Ljwu7-o - 85%
Result found by: Lycos
The top 2 hits are the same both both searching methods. Using Copernic I noticed that some pages or sites were displayed more than once. The first hit and fifth hit link to the same page and yet the percentage of relevancy is 8% lower for the fifth hit. The second and third hits are also for the same site, yet different pages.
For the search I was doing, I think Google provided the best results. Even though Google provided a ridiculously high number of hits, the first page of results was more than enough to provide me with the information I was looking for.
It is important to assess what information you need to gather and then decide the best searching method to achieve the best results. I was looking for a recipe which is easily accessible information. As another quick example, searching on my name to find my home page - this was the first hit that Google gave me and the third from Copernic.
All search information on this page retrieved from Google.com on 25 May 2008.
Using an internet search engine is something most people take for granted and do dozens of times a day. Using it effectively is probably another matter altogether.
Task One: Choose your most commonly used internet search engine and do a search with words of your choosing.
I chose Google as it's my search engine of choice and my key words are Red Velvet Cake (my favourite cake and I'm looking for a recipe). I received 1,270,000 hits on this search.
The top 5 pages found are listed below.
Red velvet cake - Wikipedia, the free encyclopedia
A Red velvet cake is a type of rich and sweet cake, with a distinctive dark red to bright red or red-brown color. Common ingredients include buttermilk, ...
en.wikipedia.org/wiki/Red_velvet_cake - 29k - Cached - Similar pages
Red Velvet Cake Recipe - Recipes and Information
Red velvet cake recipe - recipes and a little history about red velvet cake. Several recipes from the forum, including history of the red velvet cake or ...
southernfood.about.com/cs/chocolatecakes/a/redvelvet_cake.htm - 26k - Cached - Similar pages
Recipes : Southern Red Velvet Cake : Food Network
Southern Red Velvet Cake. Vegetable oil for the pans 2 1/2 cups all-purpose flour 1 1/2 cups sugar 1 teaspoon baking soda 1 teaspoon fine salt ...
www.foodnetwork.com/food/recipes/recipe/0,,FOOD_9936_23379,00.html - 84k - Cached - Similar pages
Red Velvet Cake Recipe & Photo - Joyofbaking.com
It is very dramatic looking with its bright red color sharply contrasted by a white frosting.
www.joyofbaking.com/RedVelvetCake.html - 45k - Cached - Similar pages
Yahoo! Directory AU & NZ > Red Velvet Cake Recipes
Index of recipes for red velvet cake, the bright red layered cake made with white frosting. Includes versions with cream cheese frosting, cooked frosting, ...
au.dir.yahoo.com/.../Cooking/Recipes/Specific_Courses_and_Dishes/Desserts_and_Sweets/Cakes/Red_Velvet_Cake/ - 19k - Cached - Similar pages
Task Two: Using copernicus or similar, set it up to search at least three search engines (including one that will search the 'deep web') and repeat eactly the same search
Using Copernic and searching across 12 search engines (AltaVista, AOLSearch, Ask.com, Copernic, Enhance Interactive, alltheweb.com, Live Search, Lycos, Mamma.com, MIVA, Netscape Netcenter and Yahoo), the search produced fewer results as shown below:
Search: red velvet cake
Category: The Web
Matches: 41 result(s)
The top 5 pages found are listed below.
Red velvet cake - Wikipedia, the free encyclopedia
A Red velvet cake is a type of rich and sweet cake, with a distinctive dark red to bright red or red-brown color. Common ingredients include buttermilk, ...
http://en.wikipedia.org/wiki/Red_velvet_cake - 93%
Result found by: FAST Search (alltheweb.com), Netscape Netcenter, Ask.com, Yahoo!, AltaVista, Live Search
About.com: Red Velvet Cake Recipes
Red velvet cake recipe - recipes and a little history about red velvet cake. Several recipes from the forum, including history of the red ...
http://southernfood.about.com/cs/chocolatecakes/a/redvelvet_cake.htm - 92%
Result found by: FAST Search (alltheweb.com), Netscape Netcenter, Ask.com, Yahoo!, AltaVista
Red Velvet Cake Recipe - Red Velvet Cake
This red velvet cake recipe is made with cocoa, red food coloring, vinegar, and buttermilk. ... A red velvet cake recipe from our forum. INGREDIENTS: 1/2 cup ...
http://southernfood.about.com/od/chocolatecakes/r/blbb146.htm - 91%
Result found by: FAST Search (alltheweb.com), Yahoo!, AltaVista, Live Search
Recipes : Southern Red Velvet Cake : Food Network
Southern Red Velvet Cake. Vegetable oil for the pans 2 1/2 cups all-purpose flour 1 1/2 cups sugar 1 teaspoon baking soda 1 teaspoon fine salt ...
http://www.foodnetwork.com/food/recipes/recipe/0,1977,FOOD_9936_23379,00.html - 85%
Result found by: Netscape Netcenter, Ask.com, Yahoo!, AltaVista, Live Search
Red velvet cake - Wikipedia, the free encyclopedia
The most typical frosting for a red velvet cake is a butter roux icing also ... Allrecipes Red Velvet Cake Recipe with Buttercream Frosting ...
http://rc12.overture.com/d/sr/?xargs=15KPjg1m1St5auwuf0L_iXEbqUkwwB4Ju0-shsCph4bKMo8gEeIPYuPa7By_VIYu1mnw-kvoST-tFnOqz2n_-UFBCMQVuXGOD2yt2QwNhsbfqxG4QTl_V5mqy82pAfaXIeZ16hPeGOnviddtv5KS8c89NKnkLarq4zrozjlKVNSKyJnF9w7Q2MLJoSvPokgdqRJMJNDvJfYMbMzTjRKccZi4khyby6YWJFN2-T1nBu_w7vuAxJzv2cJ9of6Ljwu7-o - 85%
Result found by: Lycos
The top 2 hits are the same both both searching methods. Using Copernic I noticed that some pages or sites were displayed more than once. The first hit and fifth hit link to the same page and yet the percentage of relevancy is 8% lower for the fifth hit. The second and third hits are also for the same site, yet different pages.
For the search I was doing, I think Google provided the best results. Even though Google provided a ridiculously high number of hits, the first page of results was more than enough to provide me with the information I was looking for.
It is important to assess what information you need to gather and then decide the best searching method to achieve the best results. I was looking for a recipe which is easily accessible information. As another quick example, searching on my name to find my home page - this was the first hit that Google gave me and the third from Copernic.
All search information on this page retrieved from Google.com on 25 May 2008.
Thursday, May 15, 2008
Module 4: Tools for using the Web
For this task I have opted to download Copernic Desktop Search and Windows Media Player.
Copernic Desktop Search
My experience of searches has previously been limited to Windows default search funcitionality available through Explorer.
I downloaded the Copernic Desktop Search (Copernic) software and installed it. I admit, I didn't get it at first, I was treating it in the same way I would the Windows search functionality. Ok, that was probably my first mistake.
Once I got the hang of it - just type in key word or words, limit the search if applicable and I was off and running. I could even search for that key word on the web just by clicking the neato Web button.
Features of the software:
I like the visual aspect of the user interface.
I liked this tool, I liked it a lot! I will be keeping it installed and absolutely using it in future.
Windows Media Player
I haven't really used Windows Media Player (WMP) - I know it comes installed with every Windows OS computer but I tend to use other tools that do the same job. I downloaded the latest version of WMP and went in to see what was going on.
Features I found interesting:
One key feature that really stood out for me with both these desktop applications is the ease and accesiblity in which they interact with the internet - it become such an accepted functionality.
Copernic Desktop Search
My experience of searches has previously been limited to Windows default search funcitionality available through Explorer.
I downloaded the Copernic Desktop Search (Copernic) software and installed it. I admit, I didn't get it at first, I was treating it in the same way I would the Windows search functionality. Ok, that was probably my first mistake.
Once I got the hang of it - just type in key word or words, limit the search if applicable and I was off and running. I could even search for that key word on the web just by clicking the neato Web button.
Features of the software:
- ability to search from the task bar
- limit file types to search on - emails, files, music, pictures, videos, contacts, favourites, history or all of these categories.
- apply same keyword search to the web without retyping - just click the web button and it will open the browser and display the findings
- allows user to save searches
I like the visual aspect of the user interface.
I liked this tool, I liked it a lot! I will be keeping it installed and absolutely using it in future.
Windows Media Player
I haven't really used Windows Media Player (WMP) - I know it comes installed with every Windows OS computer but I tend to use other tools that do the same job. I downloaded the latest version of WMP and went in to see what was going on.
Features I found interesting:
- Immediately prompted to search for media files on my computer
- Main options - Now Playing, Library, Rip, Burn, Sync and Guide - key features immediately accessible and easy to use whatever your knowledge level maybe.
- Ability to search the internet for Media from the application.
- Ability to resize window and change skins with minimal clicks.
One key feature that really stood out for me with both these desktop applications is the ease and accesiblity in which they interact with the internet - it become such an accepted functionality.
Tuesday, May 13, 2008
Module 3: Web 2.0
Web 2.0 is a term I've heard in use a lot in past year or so but I didn't really understand what it meant. I've hard things like 'Web 2.0' compliant so I assumed that it was a standardization of something. Exactly what that something was? Well who knows.
I know now. Well, I know enough to answer someone if they said to me 'Do you know what all this stuff about Web 2.0 is about?'. Okay, I could have answered it before but that would have been an absolute - I don't know! It's fuzzy around the edges but now I have an idea.
My take on Web 2.0 is that it is, to put it simply, terminology encompassing the evolution of the Internet. Web 1.0 (if such a term exists) covers the initial burst of popularity and usability, and Web 2.0 is the next wave of technology, flexibility and accessibility.
The web has become dynamic. If you look at the frame based static pages developed in the mid to late 1990's compared to the dynamic sites being developed today, the differences are major. Previously sites wither worked in frames or had to load the entire page every time you would click on a new link. Today sites can provide new feeds, interactivity with the site and preempt search suggestions with recommendations or links.
The internet has always been about people connecting to access information quickly. What this evolution has made possible is people interacting to access information - whether this be through chat rooms, forums, instant messenger, posting on comment boards or creating wiki entries - this is a key element of what makes up Web 2.0.
What is making it possible for people to interact rather than simply connect is the technology. A new wave of web based applications is the key element to the dynamic way in which we now deal with the web. It's not just the glossy graphics and funky flash animations, it is what is making those things possible.
Web 2.0 is not a one way path of information sharing - it encourages, by the very nature of the beast, interactivity. Signs of the time (and evolution) are:
My first venture into the Blinklist community, was reviewing the page for the class task - Internet Communications Blinklist.
Looking at how this site operates and converting it in my head to a HTML site I can see that the dynamic technology behind this does not necessarily translate to replicating this as a static HTML page. With straight HTML, it wouldn't be possible to offer the same interactivity (eg with the voting options).
If this were a HTML page some of the differences would be:
In my opinion and experience, dynamic works better to offer interactivity to users. Once the structure is in place it makes pages easier and faster to update as well as encouraging communication and participation from page/site visitors.
I hestiate to say that one is better than the other - I see it more of an evolution of process. HTML pages were the 'bees knees' and dynamic pages are rising to the top of the charts for flexibility, participation and ease of use. HTML is still usable technology but more of a building block in the process than the whole kit and kaboodle.
Creating a page like this as something dynamic and interactive fully encompasses what I believe Web 2.0 is all about. It's the evolution of the Internet - it shows how it has changed over the past 10 or so years and gives a glimpse into the future where this technology will become old hat and we'll move into the next phase as the internet and the way we use it continues to evolve.
I know now. Well, I know enough to answer someone if they said to me 'Do you know what all this stuff about Web 2.0 is about?'. Okay, I could have answered it before but that would have been an absolute - I don't know! It's fuzzy around the edges but now I have an idea.
My take on Web 2.0 is that it is, to put it simply, terminology encompassing the evolution of the Internet. Web 1.0 (if such a term exists) covers the initial burst of popularity and usability, and Web 2.0 is the next wave of technology, flexibility and accessibility.
The web has become dynamic. If you look at the frame based static pages developed in the mid to late 1990's compared to the dynamic sites being developed today, the differences are major. Previously sites wither worked in frames or had to load the entire page every time you would click on a new link. Today sites can provide new feeds, interactivity with the site and preempt search suggestions with recommendations or links.
The internet has always been about people connecting to access information quickly. What this evolution has made possible is people interacting to access information - whether this be through chat rooms, forums, instant messenger, posting on comment boards or creating wiki entries - this is a key element of what makes up Web 2.0.
What is making it possible for people to interact rather than simply connect is the technology. A new wave of web based applications is the key element to the dynamic way in which we now deal with the web. It's not just the glossy graphics and funky flash animations, it is what is making those things possible.
Web 2.0 is not a one way path of information sharing - it encourages, by the very nature of the beast, interactivity. Signs of the time (and evolution) are:
- MySpace / Facebook (social networking communities)
- Wikis (user created content)
- Google maps
- Windows Live!
- RSS
My first venture into the Blinklist community, was reviewing the page for the class task - Internet Communications Blinklist.
Looking at how this site operates and converting it in my head to a HTML site I can see that the dynamic technology behind this does not necessarily translate to replicating this as a static HTML page. With straight HTML, it wouldn't be possible to offer the same interactivity (eg with the voting options).
If this were a HTML page some of the differences would be:
- the user would need to create a bookmark instead of using 'add to watchlist'
- no option to flag as spammer would be available
- a guest book would be in place instead of 'leave a message'
- links and 'active contacts' would need to be manually created by the owner rather than dynamically created by the user
- if voting/rating were to be included it would need to be manually created by the owner or included in the guest book comments.
In my opinion and experience, dynamic works better to offer interactivity to users. Once the structure is in place it makes pages easier and faster to update as well as encouraging communication and participation from page/site visitors.
I hestiate to say that one is better than the other - I see it more of an evolution of process. HTML pages were the 'bees knees' and dynamic pages are rising to the top of the charts for flexibility, participation and ease of use. HTML is still usable technology but more of a building block in the process than the whole kit and kaboodle.
Creating a page like this as something dynamic and interactive fully encompasses what I believe Web 2.0 is all about. It's the evolution of the Internet - it shows how it has changed over the past 10 or so years and gives a glimpse into the future where this technology will become old hat and we'll move into the next phase as the internet and the way we use it continues to evolve.
Monday, May 12, 2008
Module 3: Blogs
Let's talk blogs, baby, let's talk blogs and me. Let's talk about all the good blogs on the internet that I read. Let's talk about blogs.
I've been blogging semi-regularly since 2004. My blog has been personal so I write it haphazardly, usually when travelling to update interested parties back home on my whereabouts and adventures.
When I first started this learning log, three thoughts started chasing each other around my brain. It certainly started out as a bit of a chore .
I've been blogging semi-regularly since 2004. My blog has been personal so I write it haphazardly, usually when travelling to update interested parties back home on my whereabouts and adventures.
When I first started this learning log, three thoughts started chasing each other around my brain. It certainly started out as a bit of a chore .
- First, the guilt that I've all but abandoned my personal blog to do this unit sets in.
- Next is the issue that I'm writing in response to something rather than my usual rambling - it's been an interesting and challenging experience to order my thoughts and structure sentences in a way that might make sense to the reader.
- Finally - blogging is time consuming. If you are going to do it properly then you need to do it regularly. Commit to a time frame that meets the expectations of yourself and your audience and stick to it.
This blog operates a little differently as I'm writing in response to tasks I'm undertaking as a part of my study. The timeframe for this is set and as long as I finish the blog by 30 May, everyone is happy. If the blog actually meets expectation and shows the progress and path of my learning then everybody wins.
I'm a fan of blogs. Over the years I've happened across some well written, well designed ones - some have have disappeared over time, some have just been deserted by their writers. These I check back semi-regularly in the hope that the cobwebs will be pushed away, the page dusted down and the witty ramblings of a complete stranger will begin again (yep, here comes the guilt about my personal blog and the people who check it in hope that I'm visiting there as much as they are!).
While there are many personal blogs that are basically online diaries - mine is something along those lines - blogging has become a useful tool to share information in bite-sized chunks to the web world.
My travels amongst the internet blogging community have taken me to some truly wonderous blogs such as:
- Opinion blogs that are written in the same style as a newspaper column - they are sharp, witty, informative.
- Blogs that hit on topics of interest (eg such as a corporate identity before and after - each week a new company is featured)
- Teaching blogs - blogs that offer Illustrator and Photoshop tutorials (can you ever have too many?)
- A very interesting blog about how one girl really hated her flat mate - it was well put together using 50s style photography and daily entries on the latest horrible, disgusting thing the flat mate had done. This blog was hugely popular and would get up to 200 comments a day. I guess we've all had THAT flat mate! =~]
In my research for the Concepts Assignment, I came across a number of useful blogs that had been put together by people with an interest in a topic that they thought unresourced on the web. The answer - start a blog on the topic with all of the information you've gathered and create a community of readers who feel the same way you do (except they are too lazy to create a blog).
With the advances in web technology - blogs have become bigger and better than ever. Blogs are just about some text, maybe a hyperlink or two. You can include imagery and links to files (such as PDFs or photos) for people to donwload.
Some of the other good stuff that you can do on your blog:
- Set up comments and invite your readers to leave their thoughts on your posts - thus providing information from a different angle or opinion.
- RSS makes it easy for others to tap into your blog and syndicate your content.
- Use the calendar navigation to give readers access to all your posts.
- Create a 'favourites' box that has your top 10 most read or most preferred posts.
- Share that blogging feeling - Create a 'links' box that will take your readers to your favourite blogs.
Technology continues to advance and it is exciting to continue to be a part of the blogging community and see where the advances take us next.
One of the most interesting things I've learnt (and possibly the most obvious?) is that is much easier to blog when you have your topic organise and a rough plan of what points you intend to make. My personal blog suffers because, unless travelling, I lack inspiration and I'm sure that as much as my friends care they don't want to read about what I ate that day and how I unblocked the toilet for the third time that week. Writing the learning log makes it much easier to fill a 'page' as I have my topic and, after working through the task, a rough plot of what to type. One of the things I initially disliked about my learning log has actually turned out to be the one things that makes it easier to do.
Thursday, May 8, 2008
Conceptual Research & Reflection Project
Information and attention (concept #33)
“In the era of the ‘attention economy’, readers and users of Internet information must be carefully craft, in their own minds, the kind of metadata which will – almost instinctively – ‘fit’ with the metadata of the information sources they want, so that – in the few brief moments of initial exchange, when a seeker of information encounters information being sought, rapid, effective judgments are made that ‘pay off’ in terms of further reading, accessing and saving… In other words, there is a critical moment when an exchange takes place of metadata from the web (whether ‘explicit’ - as in the title, or even within the website’s own HTML, rendered via a search engine’s relevance ranking, or ‘implicit’ – the intuitive look and feel of a source) and the metadata of the reader’s purpose and goals. If there is a ‘match’ then the information is likely to be accessed more fully.” (Allen, n.d.)
“… the economy of attention - not information - is the natural economy of cyberspace.” (Goldhaber, 1997)
There is an old cliché, ‘time is money’ and this is reinforced by the latest craze in cyberspace currency – attention. Online services and information are in constant competition to access more of this valuable resource. It’s no different to a shop keeper creating an eye-catching window display to attract potential customers. Whether it’s sharing information or gaining a potential sale, there is a small window of opportunity to snare someone’s attention. The online marketplace has responded to this need and created services and tools that assist companies in the battle to gain attention from time poor consumers. Services like newsfeeds, alerts and recommendations are a part of the implicit web which “is all about the value that will accrue to an Internet user when their every action is tracked, recorded, and used to provide value back to that user.” (Wilson, 2006) This technology is already in use on sites such as Last.Fm and Amazon.com (Iskold, 2007) and is rapidly being replicated across the web. It doesn’t replace the explicit interactions of searching and bookmarking, that exist when the end user knows what they are digging for, but instead complements this action and takes it to a completely different level. You may go online to download a favorite song, yet when you log off you have discovered knowledge of three great bands and knowledge of a great club downtown that has been there for years but you never knew existed. Whether it is Last.Fm, Amazon.com or iTunes, our preferences are being monitored “every time we … click, it uses its sophisticated algorithms to suggest to us what we should buy next…” (Iskold, 2007) .
Is this type of recommendation selling a smarter way to use our time or an invasion of our privacy? Do we want our personal preferences for books, movies, music and even groceries stored in various places across the world wide web? “…people are starting to get used to profiling themselves and using it to add value to their Internet experience. They are starting to trust certain web services and let them profile them. That change in user behavior is a big deal” (Wilson, 2006). These profiles are offering us exposure to new information but who owns this personal data? Does the data belong to the consumer who has created it – whether deliberately or inadvertently? Does the information belong to the site or a different entity altogether? Seth Goldstein was one of the first see the value for control of the stored information from this new revolution. He is one of the talents behind an online company that offers software to give users control of the data that results from their online attention – “AttentionTrust is a not-for-profit organization that puts the user in control of their Attention data. … What we do online increasingly represents who we are. How we browse… What we say… What we read… = ME” (Attention Trust, n.d.)
Is control of our the attention created data the next step in the attention economy and implicit web revolution? For a consumer to be able to transfer their profile or specific information from one site to another has value in our ‘instant gratification’ society. “Given that consumers are pressed for time, the algorithms that discern their intent correctly are likely to win” (Iskold, 2007). If the process becomes too hard or time consuming then the attention is lost and the user clicks away, moving onto the next site that offers something similar with less input required. If a user is able to register their profile with one site and then retrieve it, or specific parts of if, when they visit related sites, this has value. An example would be registering at Last.fm and retrieving your musical preferences when visiting iTunes or Amazon.com. This adds to the user’s personal ‘attention footprint’ and gives the creators of the site valuable information, not necessarily just in the form of sales.
Site 1:
Title: The Attention Economy
Horning, R., (2006). Pop Matters: Marginal Utility. Retrieved 26 April 2008 from
http://www.popmatters.com/columns/horning/060413.shtml
“Forget money; recognition is the new motive force. We're happy to be paid in attention, social recognition.” (Horning, 2006)
The column, Marginal Utility is written by Rob Horning and published on the site Pop Matters. He dedicated his 13 April 2006 column to the matter of The Attention Economy. This column was researched and written when blogging and sites such as MySpace.com were relatively new to the cyber marketplace. The article is a combination of opinion and quoted references from leaders in the monitoring and capturing of information as a part of this revolution. This article provides useful comparisons to how popular culture is captured and established and how the Attention Economy is simply the next step in that process.
Site 2:
Title: The Implicit Web: Last.fm, Amazon, Google, Attention Trust
Iskold, A., (2007). Read, Write, Web. Retrieved 6 May 2008 from
http://www.readwriteweb.com/archives/the_implicit_web_lastfm_amazon_google.php
“As we rush through life and a myriad of web pages, we leave traces. We don't have time to think deeply about any of this. The blogs that we visit, the music we listen to, the movies we watch; we take all of them for granted. Yet, all of the different kinds of information that we interact with defines us. In turn, we change the world by issuing a verdict of what we like and what we do not like. Sometimes explicitly via bookmarking, rating and digging. But most often, implicitly.” (Iskold, 2007)
This article is written by Alex Iskold and published on the site Read, Write, Web. The author has written a number of published articles about The Attention Economy and Implicit Web. This article is a combination of opinion, research and quoted references . Iskold captures the essence of the Implicit Web and how it works, often without the end-user even being aware of it. He creates an awareness of the processes involved and forecasts the next possible steps as the tracking and control of our attention data become integrated into the way in which we browse the web.
Active communication generates identity awareness (concept #20)
"One can only generate awareness of one's membership of an email list by posting messages; others' awareness of your identity will enable them to include you in their discussions and enable you to play your part in the community that is the list. The common term for people who belong to lists (or other internet communities of discussion) and who do not actively participate is 'lurkers'. Lurkers, obviously, are real people who exist in many ways. Yet, within the context of a particular list, if they are not posting, then they appear invisible and, indeed, can lack identity completely. " (Allen, n.d.)
The last decade has seen incredible growth of online communities in forums, discussion boards and email groups. These communities have enabled us to tap into a wealth of knowledge that is stored amongst ourselves, that previously would have only been available through face-to-face interaction. "Online communities are becoming an accepted part of the lives of Internet users, although participation in these communities is dependent on the types of people that form them" (Bishop, 2006). While you would certainly be able to gauge the inactive participants if you were in a group in person, and therefore prompt participation, this is almost impossible in the online environment. Users are able to hide themselves either through available technology (eg the option to appear invisible or offline available in many chat applications and online forums) or by actively not participating. These inactive participants are known as lurkers, and often the cause of an outcry from moderators who are concerned that the view of their group is not meeting its potential because not every voice is being heard. "In most online communities, 90% of users are lurkers who never contribute, 9% of users contribute a little, and 1% of users account for almost all the action." (Nielsen, 2006).
Is it possible that lurkers are able to add value without active participation in an online community or are they inadvertently causing skewed content to be created? Understanding the reasons why certain participants choose to active within these communities will assist somewhat in the awareness of why other users decide to 'lurk' inactively in the background of certain forums. An online survey was conducted by three North American University students who related the findings in a paper released in 2004, which outlined the most common reasons why people opt to 'lurk' rather than to actively participate. The data revealed that the top five reasons "why previous lurkers lurk were concerned with: not needing to post; needing to find out more about the group before participating; thinking that they were being helpful by not posting; not being able to make the software work (i.e., poor usability); and not liking the group dynamics or the community was a poor fit for them" (Preece, J; Nonnecke, B & Andrews, D, 2004).
Can understanding the reasons why community members opt to be inactive allow moderators and developers to overcome the participation inequality that is occurring? Issues such as poor usability of software can be addressed through development of a better user interface and making forums easier to navigate. Better marketing upfront and more information on the structure and purpose of the forum will assist some potential lurkers when they are in the decision-making process and in assessing whether or not this is an appropriate or useful community for them. In time, some lurkers will graduate to becoming posters as they adjust to the community or a situation occurs where they need to access or can provide information not already available. Offering participation methods that require little to no effort, such as voting to rate a product, service or even other posts, helps to bridge the gap between active posters who may intimidate members who feel that they don't have a lot to say or that it won't add any value to the discussion. Each post, however small, helps to decrease participation inequality and increase the depth and diversity of the information available to other members of the community.
Due to the diversity of reasons for participants to choose to be inactive, there are no absolute solutions available to that will assist in changing the perception on the other dynamics that cause potential posters to become lurkers. Nor has it been proven or accepted that equal participation offers any greater value to the community. "The first step to dealing with participation inequality is to recognize that it will always be with us. It's existed in every online community and multi-user service that has ever been studied" (Nielsen, 2006).
Site 1:
Title: Participation Inequality: Encouraging More Users to Contribute
Neilsen, J., (9 October 2006). Useit.com: Alertbox Retrieved 7 May 2008 from http://www.useit.com/alertbox/participation_inequality.html
"All large-scale, multi-user communities and online social networks that rely on users to contribute content or build services share one property: most users don't participate very much. Often, they simply lurk in the background." (Nielsen, 2006)
Jakob Nielsen writes a column, Alertbox, that covers the issues surrounding Web usability and is published on his website, Useit.com. The article on Participation Inequality and suggestions to encourage less lurking was published in 2006. This article provides useful references and statistics on the issue of participation inequality as encountered by online communities. Practical suggestions are offered to increase participation along with the awareness that even a significant increase will never offer full participation by members. Nielsen also touches on the issue that participation inequality is not necessarily unfair and is a personal preference based on a diverse range of changing variables.
Site 2:
Title: The top five reasons for lurking: improving community experiences for everyone.
Preece, J; Nonnecke, B & Andrews, D., (2004). Science Direct | Computers in Human Behavior, Volume 20, Issue 2, March 2004. Retrieved 6 May 2008 from
http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6VDC-4BRKMR8-7&_user=10&_coverDate=03%2F31%2F2004&_alid=736792063&_rdoc=1&_fmt=high&_orig=search&_cdi=5979&_sort=d&_docanchor=&view=c&_ct=1&_acct=C000050221&_version=1&_urlVersion=0&_userid=10&md5=91b84dd67d9f84057295e81f843c1e21
"Even in busy online communities usually only a small fraction of members post messages. Why do so many people prefer not to contribute publicly?" (Preece, J; Nonnecke, B & Andrews, D, Available online February 19, 2004)
A paper written by three North American University students, Jenny Preece, Blair Nonnecke and Dorine Andrews, related their findings from an online survey conducted to assess reasons why some participants are active within the online community and others choose inactivity, known as lurking. This paper provides statistical information and insight into why people feel comfortable not actively participation within the online communities that they have sought membership from. The paper details the most common reasons, outlining the discussions for developers and others to utilize the findings to create strategies that will assist them to increase participation within their community.
Communication is not complete upon receipt (concept #13)
"The key to effective email management is to consistently and conscientiously respond to and act upon the email you receive, while recognising that others may not be as efficient as yourself. A major disadvantage of email and similar asynchronous communications systems is that, often or sometimes, human users assume that when a message has been received, then it is automatically going to be acted upon or read or similar processed by the human(s) to which it was sent. While computers are very good at automatically processing information, humans are not. Equally, a website is not complete when it is created and presented: it has to be used. Websites are, basically, a very indirect form of communication and so, if we wish to use the web effectively, we can apply the same lesson: simply visiting a website is not sufficient…doing something with it is what closes the circuit of communication." (Allen, n.d.)
In our current technologically aware society email is a common form of communication for people, in their business and personal lives. It offers the security of the written word, the speed of immediate delivery and the ability to include additional information in the form of attachments and links. Websites offer the same instant gratification for messages that we want to deliver. However, once the email has been sent or the website has been posted, we no longer have control over the communication process and aren't able to guarantee that the intended recipient has read the message or is acting upon it. The creator of the communication process needs to do what they can to ensure that the email will be read and dealt with in the required time frame. With the growing issues with spam and the sheer volume of email correspondence that some users receive on a daily basis, you need to ensure that your communication is going to stand out amongst the masses.
Should this disadvantage be acceptable or are there tricks of the email trade that can be utilised to maximize the usability of your emails? Email etiquette is an important part of the process. Messages that are succinct, well written and labeled appropriately have a greater chance of receiving a response in the appropriate time frame and therefore completing the communication process. "Use the subject line to inform the receiver of EXACTLY what the email is about in a few well-chosen words." (Mind Tools, n.d.) Subject lines should be treated as a headline - summarize the purpose of the email in a handful of words that will catch the reader's attention. If a response is required urgently then the timeframe for this can be communicated via the subject line making the recipient immediately aware of what action is required from them.
Keep the correspondence to the point. If the message becomes too long or covers too much, this creates a higher chance of the recipient not following through with an action. "…if you need to communicate with someone about several matters, write a separate email on each subject" (Mind Tools, n.d.). It is reasonable to assume that some emails will spawn new topics and the sender should avoid just hitting 'reply' and typing a response. If starting a new email message isn't appropriate due to a need to refer to information in a received message, change the subject the line to make the new topic apparent. "…some email conversations will naturally spawn tangential conversations. In those cases, it's helpful to change the subject line of your email message to better describe the new topic" (Asaravala, 2007). No one likes to be ignored and it may seem obvious, but to receive email responses in a reasonable time frame it helps to create a reputation as someone who will provide just that. It's one thing to create email messages that will entice a response but if you are known as someone who doesn't respond quickly, or at all, it can create a negative impact on your inbox.
Similar reasoning applies to a website. Create a clear message that is easy to find and provide a simple manner for the response to be communicated. If a user needs to hunt a way to communicate their response they often won't bother and the process will fail. Simply communicating the message isn't enough as the message has no impact if you can't determine if people are reading it and auctioning what is required.
Site 1:
Title: Effective Email - How to communicate powerfully by email
Mind Tools (n.d.) MindTools.com, Retrieved 7 May 2008 from
http://www.mindtools.com/CommSkll/EmailCommunication.htm
"There are a few simple rules to ensure that your emails are read in the first place and stay useful to the recipient." (Mind Tools, n.d.)
Mind Tools is a website that offers skill-building articles to assist with "management, leadership and career training" (Mind Tools, n.d.). As a part of the Communication Skills section of this website, they published an article on effectively communicating via email. The date of publication of this article is not known, but the information appears to be recent based on email communication issues currently experienced by users. This article provides useful common-sense tips to create effective email communication with your recipient, thus closing the communication process. Links are also provided to other articles on the Mind Tools website that offer information to assist users to improve their writing skills.
Site 2:
Title: Email Etiquette requires your reply
Judith Kallos (3 August 2007) Business Email Etiquette, Retrieved 9 May 2008 from
http://www.businessemailetiquette.com/?p=194
"The proper etiquette is to have the courtesy to reply as soon as possible." (Kallos, 2007)
Business Email Etiquette is a blog written by Judith Kallos that is dedicated to the correct email etiquette for business users. On 3 August 2007 she posted a blog entry in response to a site visitor question on the appropriate email etiquette for replying to emails. Email etiquette dictates that all correspondence should be responded to as quickly as possible. If a reply will be delayed, then the recipient should inform the sender of this to ensure that the communication process remains open and does not get lost in cyberspace. Other useful blog entries provide advice on etiquette for formatting emails.
Netiquette (concept #7)
"Good communication practice on the Internet is not something one 'learns', but something one 'practices' so as to teach others, less familiar than yourself, how it is done. Understanding why and now netiquette operates is more than just learning those rules (for, indeed, there are numerous differences and disagreements about the 'rules'). Rather, one must gain from a reading of 'netiquette' a sense that users must themselves contribute to the proper functioning of the Internet as a communication system: that no-one is in 'charge' of the net and we all must exercise an ethic of maintenance, taking responsibility for doing it 'right'. Moreover, what defines 'right' most of all is : 'how would I feel if this action I am about to take was done to me, instead of by me?' and, as a test of whether you are implementing 'right' properly, ask yourself "if I assume the recipient of my messages is less experienced than me, will they learn something 'good' or 'bad' from what I am doing?'" (Allen, n.d.)
Netiquette is accepted terminology in our society for the way in which people behave when communicating via the internet. This term covers the broad spectrum of all internet communication whether it be via email, chat rooms, forums or instant messenger. There are general rules, variable depending upon which site they are posted on and whether or not they relate specifically to a certain community, but netiquette is simply a matter of treating online users with the same courtesy, manners and consideration that you would give to members of an off line community. "Adhere to the same standards of behavior online that you follow in real life" (Shea, n.d.) If you attend a seminar, you would not shout out to one of the speakers with a derogatory remark because of something they said or a mispronounced word during their talk. If you were sitting in a room with all the other members of the community, you would be aware of them and that they were witnessing your behavior. You would save your comments for an appropriate forum rather than inappropriately drawing attention to yourself in a rude or acceptable manner. Online behavior should reflect the same rules you would apply in this situation. "Communicating clearly on the Internet without creating misunderstandings is a challenge. One problem is that you haven't any facial expressions, body language, or environment to help you express yourself; another that there is little "give and take" for developing what you mean to say or are discussing." (Study Guides and Strategies, n.d.)
A key strategy to demonstrating netiquette is to remember that you are dealing with people. Those usernames that you are communicating with are have human users at the other end. Treat each new online group that you join in the same manner as you would if it were a club that you would attend in person. "Get to know your online community... just as you would a face-to-face group. Ensure that your postings are clear and relevant to the purpose of the group." (Electronic Classroom: Netiquette, n.d.) Netiquette does not need to be interpreted as a complicated list of rules to be remembered or strictly followed. Each individual you encounter during your online communications will require a slightly different response, just as your associations off line do. A number of companies do have rules for their employees to follow as a part of their business transactions, however most of these guidelines can and should follow over into your personal online endeavors.
Think of each encounter online as though you were conducting a training session. Every time you post something, it could be the first online communication encounter for one of the readers. Not only does this form a first impression of you, but it also delivers a message of how to behave within that forum. Read everything twice before posting and think how you would interpret that if you were the intended recipient. Is this something that you would view as constructive, positive or informative? . Are you behaving in a manner that you would be happy with other people seeing - your partner, your mother or your boss? Moderators and administrators need to adhere to slightly different rules, just as a manager in an organization would. "Knowing more than others, or having more power than they do, does not give you the right to take advantage of them." (Shea, n.d.)
The basis of Netiquette can be summed up as that which is appropriate off line is appropriate on line. If you wouldn't behave in that manner face-to-face, then it isn't acceptable to behave that way during your online communications either. No one can be completely anonymous online - your username, email account, even your IP address - can give away who and where you are.
Site 1:
Title: The Core Rules of Netiquette
Virginia Shea (n.d.) NET Etiquette Retrieved 7 May 2008 from
http://www.albion.com/netiquette/introduction.html
"partly as a result of forgetting that people online are still real, and partly because they don't know the conventions, well-meaning cybernauts, especially new ones, make all kinds of mistakes." (Shea, n.d.)
The Core Rules of Netiquette is an excerpt from a book by Virginia Shea which has been published on the Albion.com site to offer guidance to new users of internet based communication. This includes a list of ten core rules as well as an in-depth look at each one to make it easy for new user to comprehend the complexity of cyberspace vs. real life. Some internet based terminology is explained here as well as differentiating business and social internet based interactions. An outline of legal and philosophical netiquette is included to help with the understanding of copyright and privacy issues online.
Site 2:
Title: Electronic Classroom: Netiquette
NSW Department of Education and Training (n.d.) Retrieved 7 May 2008 from
https://www.det.nsw.edu.au/strat_direction/strat_init/isp/usersafety/netiquette.htm
"Interacting and communicating online is very different to face-to-face interactions or telephone conversations where facial expression or voice intonation can enhance the effectiveness of communication. As a result, there are guidelines for online communication called 'netiquette'. " (Electronic Classroom: Netiquette, n.d.)
The Electronic Classroom is a site put together by NSW Department of Education and Training to assist new students and employees of their organization to understand what is appropriate and acceptable behavior for any online interactions be a part of. This site has a list of guidelines to assist with learning how to behave within online communities. Online communication, sending emails and general email communication. The information listed here covers basic common-sense principles in communication. Email communication should be undertaken in a similar manner to letter writing and, generally speaking, online communication should cover the same principles as face-to-face communication.
Bibliography
Allen, D. M. (n.d.). NET 11 The Internet: Communications (SP1 and SP3). Retrieved May 02, 2008, from Curtin University: http://webct.curtin.edu.au/SCRIPT/305033_a/scripts/serve_home
Asaravala, A. (2007, November 20). 9 Email Do's and Don'ts for the Sender. Retrieved May 9, 2008, from Network for Good Learning Center: http://www.fundraising123.org/article/9-email-dos-and-donts-sender
Attention Trust. (n.d.). Retrieved April 24, 2008, from Attention Trust: http://www.attentiontrust.org/
Bishop, J. (Available online 19 January 2006, Volume 23, Issue 4, July 2007;). Computers in Human Behaviour: Increasing participation in online communities: A framework for human-computer interaction. Retrieved via the Curtin University library database access, May 7, 2008, from Science Direct: http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6VDC-4J2W0F9-2&_user=10&_coverDate=07%2F31%2F2007&_alid=736967321&_rdoc=1&_fmt=high&_orig=search&_cdi=5979&_sort=d&_docanchor=&view=c&_ct=5&_acct=C000050221&_version=1&_urlVersion=0&_userid=10&md5=a4be779fbd1b381f8803d02ad7fe3ef8
Electronic Classroom: Netiquette. (n.d.). Retrieved May 9, 2008, from NSW Department of Education and Training: https://www.det.nsw.edu.au/strat_direction/strat_init/isp/usersafety/netiquette.htm
Goldhaber, M. H. (1997, December). Attention Shoppers! Wired Issue 5.12. Retrieved April 26, 2008, from Wired: http://www.wired.com/wired/archived/5.12/es_attention.html
Horning, R. (2006, April 13). Marginal Utility: The Attention Economy. Retrieved April 26, 2008, from Pop Matters: http://www.popmatters.com/columns/horning/060413.shtml
Iskold, A. (2007, June 12). The Implicit Web: Last.fm, Amazon, Google, Attention Trust. Retrieved May 06, 2008, from Read Write Web: http://www.readwriteweb.com/archives/the_implicit_web_lastfm_amazon_google.php
Kallos, J. (2007, August 3). Email Etiquette requires your reply. Retrieved May 9, 2008, from Business Email Etiquette: http://www.businessemailetiquette.com/?p=194
Mind Tools. (n.d.). Effective Email - How to communicate powerfully by email. Retrieved May 07, 2008, from Mind Tools: http://www.mindtools.com/CommSkll/EmailCommunication.htm
Nielsen, J. (2006, October 9). Alertbox: Participation Inequality in Social Design. Retrieved May 07, 2008, from Useit.com: http://www.useit.com/alertbox/participation_inequality.html
Preece, J; Nonnecke, B & Andrews, D. (Available online February 19, 2004, Volume 20, Issue 2, March 2004;). Computers in Human Behavior: The top five reasons for lurking: improving community experiences for everyone. Retrieved via Curtin University library database access, May 6, 2008, from Science Direct: http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6VDC-4BRKMR8-7&_user=10&_coverDate=03%2F31%2F2004&_alid=735909560&_rdoc=1&_fmt=high&_orig=search&_cdi=5979&_sort=d&_docanchor=&view=c&_ct=1&_acct=C000050221&_version=1&_urlVersion=0&_userid=10&md5=8ab0645e1ec6e04676bac49768273a87
Shea, V. (n.d.). The Core Rules of Netiquette. Retrieved May 9, 2008, from Albion.com: http://www.albion.com/netiquette/corerules.html
Study Guides and Strategies. (n.d.). Retrieved May 9, 2008, from Study Guides and Strategies: http://www.studygs.net/netiquette.htm
Wilson, F. (2006, December 28). 2007: The Implicit Web. Retrieved May 06, 2008, from A VC - Musings of a VC in NYC: http://avc.blogs.com/a_vc/2006/12/2007_the_implic.html
“In the era of the ‘attention economy’, readers and users of Internet information must be carefully craft, in their own minds, the kind of metadata which will – almost instinctively – ‘fit’ with the metadata of the information sources they want, so that – in the few brief moments of initial exchange, when a seeker of information encounters information being sought, rapid, effective judgments are made that ‘pay off’ in terms of further reading, accessing and saving… In other words, there is a critical moment when an exchange takes place of metadata from the web (whether ‘explicit’ - as in the title, or even within the website’s own HTML, rendered via a search engine’s relevance ranking, or ‘implicit’ – the intuitive look and feel of a source) and the metadata of the reader’s purpose and goals. If there is a ‘match’ then the information is likely to be accessed more fully.” (Allen, n.d.)
“… the economy of attention - not information - is the natural economy of cyberspace.” (Goldhaber, 1997)
There is an old cliché, ‘time is money’ and this is reinforced by the latest craze in cyberspace currency – attention. Online services and information are in constant competition to access more of this valuable resource. It’s no different to a shop keeper creating an eye-catching window display to attract potential customers. Whether it’s sharing information or gaining a potential sale, there is a small window of opportunity to snare someone’s attention. The online marketplace has responded to this need and created services and tools that assist companies in the battle to gain attention from time poor consumers. Services like newsfeeds, alerts and recommendations are a part of the implicit web which “is all about the value that will accrue to an Internet user when their every action is tracked, recorded, and used to provide value back to that user.” (Wilson, 2006) This technology is already in use on sites such as Last.Fm and Amazon.com (Iskold, 2007) and is rapidly being replicated across the web. It doesn’t replace the explicit interactions of searching and bookmarking, that exist when the end user knows what they are digging for, but instead complements this action and takes it to a completely different level. You may go online to download a favorite song, yet when you log off you have discovered knowledge of three great bands and knowledge of a great club downtown that has been there for years but you never knew existed. Whether it is Last.Fm, Amazon.com or iTunes, our preferences are being monitored “every time we … click, it uses its sophisticated algorithms to suggest to us what we should buy next…” (Iskold, 2007) .
Is this type of recommendation selling a smarter way to use our time or an invasion of our privacy? Do we want our personal preferences for books, movies, music and even groceries stored in various places across the world wide web? “…people are starting to get used to profiling themselves and using it to add value to their Internet experience. They are starting to trust certain web services and let them profile them. That change in user behavior is a big deal” (Wilson, 2006). These profiles are offering us exposure to new information but who owns this personal data? Does the data belong to the consumer who has created it – whether deliberately or inadvertently? Does the information belong to the site or a different entity altogether? Seth Goldstein was one of the first see the value for control of the stored information from this new revolution. He is one of the talents behind an online company that offers software to give users control of the data that results from their online attention – “AttentionTrust is a not-for-profit organization that puts the user in control of their Attention data. … What we do online increasingly represents who we are. How we browse… What we say… What we read… = ME” (Attention Trust, n.d.)
Is control of our the attention created data the next step in the attention economy and implicit web revolution? For a consumer to be able to transfer their profile or specific information from one site to another has value in our ‘instant gratification’ society. “Given that consumers are pressed for time, the algorithms that discern their intent correctly are likely to win” (Iskold, 2007). If the process becomes too hard or time consuming then the attention is lost and the user clicks away, moving onto the next site that offers something similar with less input required. If a user is able to register their profile with one site and then retrieve it, or specific parts of if, when they visit related sites, this has value. An example would be registering at Last.fm and retrieving your musical preferences when visiting iTunes or Amazon.com. This adds to the user’s personal ‘attention footprint’ and gives the creators of the site valuable information, not necessarily just in the form of sales.
Site 1:
Title: The Attention Economy
Horning, R., (2006). Pop Matters: Marginal Utility. Retrieved 26 April 2008 from
http://www.popmatters.com/columns/horning/060413.shtml
“Forget money; recognition is the new motive force. We're happy to be paid in attention, social recognition.” (Horning, 2006)
The column, Marginal Utility is written by Rob Horning and published on the site Pop Matters. He dedicated his 13 April 2006 column to the matter of The Attention Economy. This column was researched and written when blogging and sites such as MySpace.com were relatively new to the cyber marketplace. The article is a combination of opinion and quoted references from leaders in the monitoring and capturing of information as a part of this revolution. This article provides useful comparisons to how popular culture is captured and established and how the Attention Economy is simply the next step in that process.
Site 2:
Title: The Implicit Web: Last.fm, Amazon, Google, Attention Trust
Iskold, A., (2007). Read, Write, Web. Retrieved 6 May 2008 from
http://www.readwriteweb.com/archives/the_implicit_web_lastfm_amazon_google.php
“As we rush through life and a myriad of web pages, we leave traces. We don't have time to think deeply about any of this. The blogs that we visit, the music we listen to, the movies we watch; we take all of them for granted. Yet, all of the different kinds of information that we interact with defines us. In turn, we change the world by issuing a verdict of what we like and what we do not like. Sometimes explicitly via bookmarking, rating and digging. But most often, implicitly.” (Iskold, 2007)
This article is written by Alex Iskold and published on the site Read, Write, Web. The author has written a number of published articles about The Attention Economy and Implicit Web. This article is a combination of opinion, research and quoted references . Iskold captures the essence of the Implicit Web and how it works, often without the end-user even being aware of it. He creates an awareness of the processes involved and forecasts the next possible steps as the tracking and control of our attention data become integrated into the way in which we browse the web.
Active communication generates identity awareness (concept #20)
"One can only generate awareness of one's membership of an email list by posting messages; others' awareness of your identity will enable them to include you in their discussions and enable you to play your part in the community that is the list. The common term for people who belong to lists (or other internet communities of discussion) and who do not actively participate is 'lurkers'. Lurkers, obviously, are real people who exist in many ways. Yet, within the context of a particular list, if they are not posting, then they appear invisible and, indeed, can lack identity completely. " (Allen, n.d.)
The last decade has seen incredible growth of online communities in forums, discussion boards and email groups. These communities have enabled us to tap into a wealth of knowledge that is stored amongst ourselves, that previously would have only been available through face-to-face interaction. "Online communities are becoming an accepted part of the lives of Internet users, although participation in these communities is dependent on the types of people that form them" (Bishop, 2006). While you would certainly be able to gauge the inactive participants if you were in a group in person, and therefore prompt participation, this is almost impossible in the online environment. Users are able to hide themselves either through available technology (eg the option to appear invisible or offline available in many chat applications and online forums) or by actively not participating. These inactive participants are known as lurkers, and often the cause of an outcry from moderators who are concerned that the view of their group is not meeting its potential because not every voice is being heard. "In most online communities, 90% of users are lurkers who never contribute, 9% of users contribute a little, and 1% of users account for almost all the action." (Nielsen, 2006).
Is it possible that lurkers are able to add value without active participation in an online community or are they inadvertently causing skewed content to be created? Understanding the reasons why certain participants choose to active within these communities will assist somewhat in the awareness of why other users decide to 'lurk' inactively in the background of certain forums. An online survey was conducted by three North American University students who related the findings in a paper released in 2004, which outlined the most common reasons why people opt to 'lurk' rather than to actively participate. The data revealed that the top five reasons "why previous lurkers lurk were concerned with: not needing to post; needing to find out more about the group before participating; thinking that they were being helpful by not posting; not being able to make the software work (i.e., poor usability); and not liking the group dynamics or the community was a poor fit for them" (Preece, J; Nonnecke, B & Andrews, D, 2004).
Can understanding the reasons why community members opt to be inactive allow moderators and developers to overcome the participation inequality that is occurring? Issues such as poor usability of software can be addressed through development of a better user interface and making forums easier to navigate. Better marketing upfront and more information on the structure and purpose of the forum will assist some potential lurkers when they are in the decision-making process and in assessing whether or not this is an appropriate or useful community for them. In time, some lurkers will graduate to becoming posters as they adjust to the community or a situation occurs where they need to access or can provide information not already available. Offering participation methods that require little to no effort, such as voting to rate a product, service or even other posts, helps to bridge the gap between active posters who may intimidate members who feel that they don't have a lot to say or that it won't add any value to the discussion. Each post, however small, helps to decrease participation inequality and increase the depth and diversity of the information available to other members of the community.
Due to the diversity of reasons for participants to choose to be inactive, there are no absolute solutions available to that will assist in changing the perception on the other dynamics that cause potential posters to become lurkers. Nor has it been proven or accepted that equal participation offers any greater value to the community. "The first step to dealing with participation inequality is to recognize that it will always be with us. It's existed in every online community and multi-user service that has ever been studied" (Nielsen, 2006).
Site 1:
Title: Participation Inequality: Encouraging More Users to Contribute
Neilsen, J., (9 October 2006). Useit.com: Alertbox Retrieved 7 May 2008 from http://www.useit.com/alertbox/participation_inequality.html
"All large-scale, multi-user communities and online social networks that rely on users to contribute content or build services share one property: most users don't participate very much. Often, they simply lurk in the background." (Nielsen, 2006)
Jakob Nielsen writes a column, Alertbox, that covers the issues surrounding Web usability and is published on his website, Useit.com. The article on Participation Inequality and suggestions to encourage less lurking was published in 2006. This article provides useful references and statistics on the issue of participation inequality as encountered by online communities. Practical suggestions are offered to increase participation along with the awareness that even a significant increase will never offer full participation by members. Nielsen also touches on the issue that participation inequality is not necessarily unfair and is a personal preference based on a diverse range of changing variables.
Site 2:
Title: The top five reasons for lurking: improving community experiences for everyone.
Preece, J; Nonnecke, B & Andrews, D., (2004). Science Direct | Computers in Human Behavior, Volume 20, Issue 2, March 2004. Retrieved 6 May 2008 from
http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6VDC-4BRKMR8-7&_user=10&_coverDate=03%2F31%2F2004&_alid=736792063&_rdoc=1&_fmt=high&_orig=search&_cdi=5979&_sort=d&_docanchor=&view=c&_ct=1&_acct=C000050221&_version=1&_urlVersion=0&_userid=10&md5=91b84dd67d9f84057295e81f843c1e21
"Even in busy online communities usually only a small fraction of members post messages. Why do so many people prefer not to contribute publicly?" (Preece, J; Nonnecke, B & Andrews, D, Available online February 19, 2004)
A paper written by three North American University students, Jenny Preece, Blair Nonnecke and Dorine Andrews, related their findings from an online survey conducted to assess reasons why some participants are active within the online community and others choose inactivity, known as lurking. This paper provides statistical information and insight into why people feel comfortable not actively participation within the online communities that they have sought membership from. The paper details the most common reasons, outlining the discussions for developers and others to utilize the findings to create strategies that will assist them to increase participation within their community.
Communication is not complete upon receipt (concept #13)
"The key to effective email management is to consistently and conscientiously respond to and act upon the email you receive, while recognising that others may not be as efficient as yourself. A major disadvantage of email and similar asynchronous communications systems is that, often or sometimes, human users assume that when a message has been received, then it is automatically going to be acted upon or read or similar processed by the human(s) to which it was sent. While computers are very good at automatically processing information, humans are not. Equally, a website is not complete when it is created and presented: it has to be used. Websites are, basically, a very indirect form of communication and so, if we wish to use the web effectively, we can apply the same lesson: simply visiting a website is not sufficient…doing something with it is what closes the circuit of communication." (Allen, n.d.)
In our current technologically aware society email is a common form of communication for people, in their business and personal lives. It offers the security of the written word, the speed of immediate delivery and the ability to include additional information in the form of attachments and links. Websites offer the same instant gratification for messages that we want to deliver. However, once the email has been sent or the website has been posted, we no longer have control over the communication process and aren't able to guarantee that the intended recipient has read the message or is acting upon it. The creator of the communication process needs to do what they can to ensure that the email will be read and dealt with in the required time frame. With the growing issues with spam and the sheer volume of email correspondence that some users receive on a daily basis, you need to ensure that your communication is going to stand out amongst the masses.
Should this disadvantage be acceptable or are there tricks of the email trade that can be utilised to maximize the usability of your emails? Email etiquette is an important part of the process. Messages that are succinct, well written and labeled appropriately have a greater chance of receiving a response in the appropriate time frame and therefore completing the communication process. "Use the subject line to inform the receiver of EXACTLY what the email is about in a few well-chosen words." (Mind Tools, n.d.) Subject lines should be treated as a headline - summarize the purpose of the email in a handful of words that will catch the reader's attention. If a response is required urgently then the timeframe for this can be communicated via the subject line making the recipient immediately aware of what action is required from them.
Keep the correspondence to the point. If the message becomes too long or covers too much, this creates a higher chance of the recipient not following through with an action. "…if you need to communicate with someone about several matters, write a separate email on each subject" (Mind Tools, n.d.). It is reasonable to assume that some emails will spawn new topics and the sender should avoid just hitting 'reply' and typing a response. If starting a new email message isn't appropriate due to a need to refer to information in a received message, change the subject the line to make the new topic apparent. "…some email conversations will naturally spawn tangential conversations. In those cases, it's helpful to change the subject line of your email message to better describe the new topic" (Asaravala, 2007). No one likes to be ignored and it may seem obvious, but to receive email responses in a reasonable time frame it helps to create a reputation as someone who will provide just that. It's one thing to create email messages that will entice a response but if you are known as someone who doesn't respond quickly, or at all, it can create a negative impact on your inbox.
Similar reasoning applies to a website. Create a clear message that is easy to find and provide a simple manner for the response to be communicated. If a user needs to hunt a way to communicate their response they often won't bother and the process will fail. Simply communicating the message isn't enough as the message has no impact if you can't determine if people are reading it and auctioning what is required.
Site 1:
Title: Effective Email - How to communicate powerfully by email
Mind Tools (n.d.) MindTools.com, Retrieved 7 May 2008 from
http://www.mindtools.com/CommSkll/EmailCommunication.htm
"There are a few simple rules to ensure that your emails are read in the first place and stay useful to the recipient." (Mind Tools, n.d.)
Mind Tools is a website that offers skill-building articles to assist with "management, leadership and career training" (Mind Tools, n.d.). As a part of the Communication Skills section of this website, they published an article on effectively communicating via email. The date of publication of this article is not known, but the information appears to be recent based on email communication issues currently experienced by users. This article provides useful common-sense tips to create effective email communication with your recipient, thus closing the communication process. Links are also provided to other articles on the Mind Tools website that offer information to assist users to improve their writing skills.
Site 2:
Title: Email Etiquette requires your reply
Judith Kallos (3 August 2007) Business Email Etiquette, Retrieved 9 May 2008 from
http://www.businessemailetiquette.com/?p=194
"The proper etiquette is to have the courtesy to reply as soon as possible." (Kallos, 2007)
Business Email Etiquette is a blog written by Judith Kallos that is dedicated to the correct email etiquette for business users. On 3 August 2007 she posted a blog entry in response to a site visitor question on the appropriate email etiquette for replying to emails. Email etiquette dictates that all correspondence should be responded to as quickly as possible. If a reply will be delayed, then the recipient should inform the sender of this to ensure that the communication process remains open and does not get lost in cyberspace. Other useful blog entries provide advice on etiquette for formatting emails.
Netiquette (concept #7)
"Good communication practice on the Internet is not something one 'learns', but something one 'practices' so as to teach others, less familiar than yourself, how it is done. Understanding why and now netiquette operates is more than just learning those rules (for, indeed, there are numerous differences and disagreements about the 'rules'). Rather, one must gain from a reading of 'netiquette' a sense that users must themselves contribute to the proper functioning of the Internet as a communication system: that no-one is in 'charge' of the net and we all must exercise an ethic of maintenance, taking responsibility for doing it 'right'. Moreover, what defines 'right' most of all is : 'how would I feel if this action I am about to take was done to me, instead of by me?' and, as a test of whether you are implementing 'right' properly, ask yourself "if I assume the recipient of my messages is less experienced than me, will they learn something 'good' or 'bad' from what I am doing?'" (Allen, n.d.)
Netiquette is accepted terminology in our society for the way in which people behave when communicating via the internet. This term covers the broad spectrum of all internet communication whether it be via email, chat rooms, forums or instant messenger. There are general rules, variable depending upon which site they are posted on and whether or not they relate specifically to a certain community, but netiquette is simply a matter of treating online users with the same courtesy, manners and consideration that you would give to members of an off line community. "Adhere to the same standards of behavior online that you follow in real life" (Shea, n.d.) If you attend a seminar, you would not shout out to one of the speakers with a derogatory remark because of something they said or a mispronounced word during their talk. If you were sitting in a room with all the other members of the community, you would be aware of them and that they were witnessing your behavior. You would save your comments for an appropriate forum rather than inappropriately drawing attention to yourself in a rude or acceptable manner. Online behavior should reflect the same rules you would apply in this situation. "Communicating clearly on the Internet without creating misunderstandings is a challenge. One problem is that you haven't any facial expressions, body language, or environment to help you express yourself; another that there is little "give and take" for developing what you mean to say or are discussing." (Study Guides and Strategies, n.d.)
A key strategy to demonstrating netiquette is to remember that you are dealing with people. Those usernames that you are communicating with are have human users at the other end. Treat each new online group that you join in the same manner as you would if it were a club that you would attend in person. "Get to know your online community... just as you would a face-to-face group. Ensure that your postings are clear and relevant to the purpose of the group." (Electronic Classroom: Netiquette, n.d.) Netiquette does not need to be interpreted as a complicated list of rules to be remembered or strictly followed. Each individual you encounter during your online communications will require a slightly different response, just as your associations off line do. A number of companies do have rules for their employees to follow as a part of their business transactions, however most of these guidelines can and should follow over into your personal online endeavors.
Think of each encounter online as though you were conducting a training session. Every time you post something, it could be the first online communication encounter for one of the readers. Not only does this form a first impression of you, but it also delivers a message of how to behave within that forum. Read everything twice before posting and think how you would interpret that if you were the intended recipient. Is this something that you would view as constructive, positive or informative? . Are you behaving in a manner that you would be happy with other people seeing - your partner, your mother or your boss? Moderators and administrators need to adhere to slightly different rules, just as a manager in an organization would. "Knowing more than others, or having more power than they do, does not give you the right to take advantage of them." (Shea, n.d.)
The basis of Netiquette can be summed up as that which is appropriate off line is appropriate on line. If you wouldn't behave in that manner face-to-face, then it isn't acceptable to behave that way during your online communications either. No one can be completely anonymous online - your username, email account, even your IP address - can give away who and where you are.
Site 1:
Title: The Core Rules of Netiquette
Virginia Shea (n.d.) NET Etiquette Retrieved 7 May 2008 from
http://www.albion.com/netiquette/introduction.html
"partly as a result of forgetting that people online are still real, and partly because they don't know the conventions, well-meaning cybernauts, especially new ones, make all kinds of mistakes." (Shea, n.d.)
The Core Rules of Netiquette is an excerpt from a book by Virginia Shea which has been published on the Albion.com site to offer guidance to new users of internet based communication. This includes a list of ten core rules as well as an in-depth look at each one to make it easy for new user to comprehend the complexity of cyberspace vs. real life. Some internet based terminology is explained here as well as differentiating business and social internet based interactions. An outline of legal and philosophical netiquette is included to help with the understanding of copyright and privacy issues online.
Site 2:
Title: Electronic Classroom: Netiquette
NSW Department of Education and Training (n.d.) Retrieved 7 May 2008 from
https://www.det.nsw.edu.au/strat_direction/strat_init/isp/usersafety/netiquette.htm
"Interacting and communicating online is very different to face-to-face interactions or telephone conversations where facial expression or voice intonation can enhance the effectiveness of communication. As a result, there are guidelines for online communication called 'netiquette'. " (Electronic Classroom: Netiquette, n.d.)
The Electronic Classroom is a site put together by NSW Department of Education and Training to assist new students and employees of their organization to understand what is appropriate and acceptable behavior for any online interactions be a part of. This site has a list of guidelines to assist with learning how to behave within online communities. Online communication, sending emails and general email communication. The information listed here covers basic common-sense principles in communication. Email communication should be undertaken in a similar manner to letter writing and, generally speaking, online communication should cover the same principles as face-to-face communication.
Bibliography
Allen, D. M. (n.d.). NET 11 The Internet: Communications (SP1 and SP3). Retrieved May 02, 2008, from Curtin University: http://webct.curtin.edu.au/SCRIPT/305033_a/scripts/serve_home
Asaravala, A. (2007, November 20). 9 Email Do's and Don'ts for the Sender. Retrieved May 9, 2008, from Network for Good Learning Center: http://www.fundraising123.org/article/9-email-dos-and-donts-sender
Attention Trust. (n.d.). Retrieved April 24, 2008, from Attention Trust: http://www.attentiontrust.org/
Bishop, J. (Available online 19 January 2006, Volume 23, Issue 4, July 2007;). Computers in Human Behaviour: Increasing participation in online communities: A framework for human-computer interaction. Retrieved via the Curtin University library database access, May 7, 2008, from Science Direct: http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6VDC-4J2W0F9-2&_user=10&_coverDate=07%2F31%2F2007&_alid=736967321&_rdoc=1&_fmt=high&_orig=search&_cdi=5979&_sort=d&_docanchor=&view=c&_ct=5&_acct=C000050221&_version=1&_urlVersion=0&_userid=10&md5=a4be779fbd1b381f8803d02ad7fe3ef8
Electronic Classroom: Netiquette. (n.d.). Retrieved May 9, 2008, from NSW Department of Education and Training: https://www.det.nsw.edu.au/strat_direction/strat_init/isp/usersafety/netiquette.htm
Goldhaber, M. H. (1997, December). Attention Shoppers! Wired Issue 5.12. Retrieved April 26, 2008, from Wired: http://www.wired.com/wired/archived/5.12/es_attention.html
Horning, R. (2006, April 13). Marginal Utility: The Attention Economy. Retrieved April 26, 2008, from Pop Matters: http://www.popmatters.com/columns/horning/060413.shtml
Iskold, A. (2007, June 12). The Implicit Web: Last.fm, Amazon, Google, Attention Trust. Retrieved May 06, 2008, from Read Write Web: http://www.readwriteweb.com/archives/the_implicit_web_lastfm_amazon_google.php
Kallos, J. (2007, August 3). Email Etiquette requires your reply. Retrieved May 9, 2008, from Business Email Etiquette: http://www.businessemailetiquette.com/?p=194
Mind Tools. (n.d.). Effective Email - How to communicate powerfully by email. Retrieved May 07, 2008, from Mind Tools: http://www.mindtools.com/CommSkll/EmailCommunication.htm
Nielsen, J. (2006, October 9). Alertbox: Participation Inequality in Social Design. Retrieved May 07, 2008, from Useit.com: http://www.useit.com/alertbox/participation_inequality.html
Preece, J; Nonnecke, B & Andrews, D. (Available online February 19, 2004, Volume 20, Issue 2, March 2004;). Computers in Human Behavior: The top five reasons for lurking: improving community experiences for everyone. Retrieved via Curtin University library database access, May 6, 2008, from Science Direct: http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6VDC-4BRKMR8-7&_user=10&_coverDate=03%2F31%2F2004&_alid=735909560&_rdoc=1&_fmt=high&_orig=search&_cdi=5979&_sort=d&_docanchor=&view=c&_ct=1&_acct=C000050221&_version=1&_urlVersion=0&_userid=10&md5=8ab0645e1ec6e04676bac49768273a87
Shea, V. (n.d.). The Core Rules of Netiquette. Retrieved May 9, 2008, from Albion.com: http://www.albion.com/netiquette/corerules.html
Study Guides and Strategies. (n.d.). Retrieved May 9, 2008, from Study Guides and Strategies: http://www.studygs.net/netiquette.htm
Wilson, F. (2006, December 28). 2007: The Implicit Web. Retrieved May 06, 2008, from A VC - Musings of a VC in NYC: http://avc.blogs.com/a_vc/2006/12/2007_the_implic.html
Wednesday, April 23, 2008
Module 3: FTP
Time for a little ftp action.
I successfully uploaded my personal web page to the my web host and now I'm going to try ftping the 'Metal Chicks Unite!' page that I put together for an earlier Module 3 to my personal web space.
http://pruedwyer.com/metal
Success!
The key questions to ask when uploading pages to the web are:
- is the page named correctly?
- are all relevant links or images in the appropriate folder?
FTPing documents is quite a simple process - as long as you have an FTP client that you are comfortable using and the ftp address of where you want to transfer the data, Bob's your uncle!
Sunday, April 20, 2008
Module 3: WWW Standards - optional ‘standards’ task 2:
W3C VALIDATION
W3C hmmm?
I tested my Metal Chicks Unite! page on the W3C validation page and it had 35 errors so failed validation.
I went through the errors listed and they were all related to formatting - what was standard code for font colour etc raised red flags in the W3C validation. This would cause a display issue which in turn would affect usability of the page.
LEGAL ISSUES
The images I've used on my website are referenced back to the original source which was the owner's requirement for use. This usage does not contravene copyright laws.
The words I've used on my website are my own or referenced if appropriate. I've linked to appropriate Wikipedia pages within the document but have not referenced the links. This should be ok, but a reference stating that the links are to Wikipedia would ensure that this was ok.
Placing the Curtin logo on the page would not comply with the branding guidelines of the university. My site is not affiliated with the university and placement of their logo on this site would suggest that they accept and condone all information on the page.
If the Curtin logo were to be used, it would require agreement by the University's branding regulators and use of a disclaimer.
W3C hmmm?
I tested my Metal Chicks Unite! page on the W3C validation page and it had 35 errors so failed validation.
I went through the errors listed and they were all related to formatting - what was standard code for font colour etc raised red flags in the W3C validation. This would cause a display issue which in turn would affect usability of the page.
LEGAL ISSUES
The images I've used on my website are referenced back to the original source which was the owner's requirement for use. This usage does not contravene copyright laws.
The words I've used on my website are my own or referenced if appropriate. I've linked to appropriate Wikipedia pages within the document but have not referenced the links. This should be ok, but a reference stating that the links are to Wikipedia would ensure that this was ok.
Placing the Curtin logo on the page would not comply with the branding guidelines of the university. My site is not affiliated with the university and placement of their logo on this site would suggest that they accept and condone all information on the page.
If the Curtin logo were to be used, it would require agreement by the University's branding regulators and use of a disclaimer.
Sunday, April 13, 2008
Module 3: WWW Standards - optional ‘standards’ task:
The second task in Module 3 looks directly at web writing and what some the accepted standards are. This was quite an interesting task as it covered some of the same sites that I had researched for the concepts assignment, and it is also interesting to look at web site design from different angles. Imagery and layout are important but the words that will appear on the page - and how they will appear - are an integral part of a viewable, accessible web page. There is no point having a page that could be a fantastic resource if it isn't designed in a way that makes it easy to access that information.
Prue's TOP 5 tips for writing for the web:
Tip 1: Start with the conclusion.
To entice the reader to continue perusing the material available to them on your page, you need to provide a summary straight up. It is important to grab the readers attention in their first scan of the page and give them enough data to establish whether or not this information is of use to them.
Tip 2: Get to and keep to the point.
As research has shown that the average web user scans text rather than reading word for word, it's highly likely that information will become lost if it doesn't stand alone.Don't create a page of marketing filler that promising to fufil your readers ever hope, wish and desire - but doesn't. Stay on track and write one paragraph per idea. Don't launch into a new idea halfway through, start a new paragraph for each new point or relevant tantilizing tidbit of information.
Tip 3: Don't waffle, itemize.
Make your copy easy to scan with keywords that stand out from the page. Keep your writing succinct by using short paragraphs, bullet points or lists. Do use headings, sub-headings etc to break the information into "bite-sized" pieces of data easily consumed in a quick scan of the page.
Tip 4: Be the strong link in the chain.
Add credibility to your information by supporting or emphasizing them through the use of hyperlinks. Whether you are linking to other pages on your site or to other sites, links stand out and make it easier for the user to quickly navigate to the where they need to go.
Tip 5: Keep your design simple.
Don't over-clutter the page or go overboard with glitzy animations that distract the reader from their reason for being on your website. Use imagery and graphics to enhance, not overwhelm. A simple, clean design will head users go directly to the point of interest on the site. If they have to hunt for it, it becomes time consuming and likely that they will just go somewhere else.
After reading the articles, much of the core content is similar - keep it short, simple and don't be afraid to let formatting emphasize your point through lists, bullets, pull-out quotes, highlight keywords and use of hyper-links. The more modern articles also focus on the design and the layout of the page which has become a more technical process since Neilsen's paper in 1997. The development of different techniques and software that supports them has certainly made the web more visual than it was a decade ago. It is much more common to have flash based websites that are interactive and to use images to replace large blocks of text.
It is interesting to note that while the visual aspect of the internet has changed dramatically in the past few years, the way we in which we interact with it as a informational tool is still very similar. Overall, Neilsen's paper still stands true. Many of the points he made in terms of how people read the web and interact with it are still relevant and supported in more current articles on this topic.
Prue's TOP 5 tips for writing for the web:
Tip 1: Start with the conclusion.
To entice the reader to continue perusing the material available to them on your page, you need to provide a summary straight up. It is important to grab the readers attention in their first scan of the page and give them enough data to establish whether or not this information is of use to them.
Tip 2: Get to and keep to the point.
As research has shown that the average web user scans text rather than reading word for word, it's highly likely that information will become lost if it doesn't stand alone.Don't create a page of marketing filler that promising to fufil your readers ever hope, wish and desire - but doesn't. Stay on track and write one paragraph per idea. Don't launch into a new idea halfway through, start a new paragraph for each new point or relevant tantilizing tidbit of information.
Tip 3: Don't waffle, itemize.
Make your copy easy to scan with keywords that stand out from the page. Keep your writing succinct by using short paragraphs, bullet points or lists. Do use headings, sub-headings etc to break the information into "bite-sized" pieces of data easily consumed in a quick scan of the page.
Tip 4: Be the strong link in the chain.
Add credibility to your information by supporting or emphasizing them through the use of hyperlinks. Whether you are linking to other pages on your site or to other sites, links stand out and make it easier for the user to quickly navigate to the where they need to go.
Tip 5: Keep your design simple.
Don't over-clutter the page or go overboard with glitzy animations that distract the reader from their reason for being on your website. Use imagery and graphics to enhance, not overwhelm. A simple, clean design will head users go directly to the point of interest on the site. If they have to hunt for it, it becomes time consuming and likely that they will just go somewhere else.
After reading the articles, much of the core content is similar - keep it short, simple and don't be afraid to let formatting emphasize your point through lists, bullets, pull-out quotes, highlight keywords and use of hyper-links. The more modern articles also focus on the design and the layout of the page which has become a more technical process since Neilsen's paper in 1997. The development of different techniques and software that supports them has certainly made the web more visual than it was a decade ago. It is much more common to have flash based websites that are interactive and to use images to replace large blocks of text.
It is interesting to note that while the visual aspect of the internet has changed dramatically in the past few years, the way we in which we interact with it as a informational tool is still very similar. Overall, Neilsen's paper still stands true. Many of the points he made in terms of how people read the web and interact with it are still relevant and supported in more current articles on this topic.
Saturday, April 12, 2008
Module 3: HTML tags
HTML tagging ... it's something I haven't done for years and this ol' brain didn't just slide back into. I've become Dreamweaver lazy so the tutorials were a great refresher to get myself back into the rhythm of the code.
The tutorial was useful and I learnt things I hadn't previously know how to do - such as the horizontal lines. I enjoyed the tutorial and building my web page based on the basic code that had been covered. It was quite eye opening to see how much code is still quite relevant and taken for granted and how CSS makes things so much easier in some ways.
I found this to be an easy, enjoyable exercise. I kept the task very simple with basic coding, using a little CSS but 95% HTML on the page. I used little in the way of imagery as I really wanted to see what I could create with text and basic code. It was a pleasant surprise.
Being a Dreamweaver fan, I'd forgotten the simplicity of HTML tags - of the impact a page can have even when it isn't covered with images and animations, and doesn't have any savvy flash coding isn't turning it into a glossy brochure. Sure, it looked a lot like a web page straight out of the mid 90's ... ok, it looked like web pages I made in the mid 90's ... but it loaded quickly, was easy to us and didn't cause an epiletical fit for my audience (well not that I know of!). It was good to 'get back to basics'.
Differences between HTML and blogging? HTML can be a part of blogging. I usually write my blog in the Edit HTML window or set it up in Notepad and copy it into the Edit HTML window. I try to keep things simple and not have a lot of flashing stuff going on - after all, my blog is all about words, maybe an image or two but nothing I can't manage in HTML. For me, it's a great combination of something I enjoy - making words look pretty.
I see blogs and HTML pages as being very similar - it is about the layout and design of the information that you've herded together for others (and yourself) to use. Whether that is in the form of words, images, music etc.
The tutorial was useful and I learnt things I hadn't previously know how to do - such as the horizontal lines. I enjoyed the tutorial and building my web page based on the basic code that had been covered. It was quite eye opening to see how much code is still quite relevant and taken for granted and how CSS makes things so much easier in some ways.
I found this to be an easy, enjoyable exercise. I kept the task very simple with basic coding, using a little CSS but 95% HTML on the page. I used little in the way of imagery as I really wanted to see what I could create with text and basic code. It was a pleasant surprise.
Being a Dreamweaver fan, I'd forgotten the simplicity of HTML tags - of the impact a page can have even when it isn't covered with images and animations, and doesn't have any savvy flash coding isn't turning it into a glossy brochure. Sure, it looked a lot like a web page straight out of the mid 90's ... ok, it looked like web pages I made in the mid 90's ... but it loaded quickly, was easy to us and didn't cause an epiletical fit for my audience (well not that I know of!). It was good to 'get back to basics'.
Differences between HTML and blogging? HTML can be a part of blogging. I usually write my blog in the Edit HTML window or set it up in Notepad and copy it into the Edit HTML window. I try to keep things simple and not have a lot of flashing stuff going on - after all, my blog is all about words, maybe an image or two but nothing I can't manage in HTML. For me, it's a great combination of something I enjoy - making words look pretty.
I see blogs and HTML pages as being very similar - it is about the layout and design of the information that you've herded together for others (and yourself) to use. Whether that is in the form of words, images, music etc.
Saturday, March 29, 2008
Module 2: Chat
It's time for a chat.
Along with a large percentage of the population, I've embraced chatting via the internet as a means of staying in regular contact with friends, meeting people with similar interests and communicating with some online businesses.
Initially it may seem that this is not unlike a phone call - synchronous, interactive conversation - but a number of factors stand out that make this forum more valuable for certain communicators.
As a part of the group task, I had a conversation via Windows Live with Peter Martin, Jai Galliott and Chris Clarke. The transcript of the conversation can be downloaded at the following link - Net 11 Chat Task Conversation.
I found this a little disjointed. Like all group chat situations, it was easy to lose track of the conversation and contributions can easily be out of sync. It's a bit like standing in a room where everyone is speaking at the same time but without the advantage of body language.
SecondLife was the option that I chose for the class experiment and met up with Peter Martin in the Second Life world. Unlike some other chat forums, we were able to experiment with different locations and 3D avatars to represent ourselves.
We spent some time exploring the Second Life world - investigating the different options of communication in that forum. What was interesting about this environment is being able to 'see' what is happening. My research has shown that a number of businesses and educational institutions use this environment for virtual classes, training and other communication purposes. It could be a very useful tool used for those purposes - particularly as a virtual classroom as location no longer becomes a factor and it can create the classroom vibe which is otherwise missing from external study.
I don't see Second Life replacing applications such as Yahoo Messenger or Windows Live - it is more a cross between a game and a chat application. For people inclined to want the game aspect they would look to World of Warcraft or other similar MMORPG and those looking for the standard chat application aspect may find one of the stand-alone applications available more easy to use.
I note though that with every release, standard chat applications offer more in the terms of tools for users. It was interesting to see how ICQ has developed since the mid 1990's in terms of interface and usability.
"The more elaborate our means of communication, the less we communicate." Joseph Priestley
Along with a large percentage of the population, I've embraced chatting via the internet as a means of staying in regular contact with friends, meeting people with similar interests and communicating with some online businesses.
Initially it may seem that this is not unlike a phone call - synchronous, interactive conversation - but a number of factors stand out that make this forum more valuable for certain communicators.
- The cost of chat is inexpensive as you require the application - free to download - and an internet connection.
- Location and time zone become unimportant in this environment.
- Ability to share web links, files and photos (usually through click and drag).
- With webcam, this forum offers video conferencing.
- Can offer asynchronous communication through delivery of messages sent to off line users.
As a part of the group task, I had a conversation via Windows Live with Peter Martin, Jai Galliott and Chris Clarke. The transcript of the conversation can be downloaded at the following link - Net 11 Chat Task Conversation.
I found this a little disjointed. Like all group chat situations, it was easy to lose track of the conversation and contributions can easily be out of sync. It's a bit like standing in a room where everyone is speaking at the same time but without the advantage of body language.
SecondLife was the option that I chose for the class experiment and met up with Peter Martin in the Second Life world. Unlike some other chat forums, we were able to experiment with different locations and 3D avatars to represent ourselves.
We spent some time exploring the Second Life world - investigating the different options of communication in that forum. What was interesting about this environment is being able to 'see' what is happening. My research has shown that a number of businesses and educational institutions use this environment for virtual classes, training and other communication purposes. It could be a very useful tool used for those purposes - particularly as a virtual classroom as location no longer becomes a factor and it can create the classroom vibe which is otherwise missing from external study.
I don't see Second Life replacing applications such as Yahoo Messenger or Windows Live - it is more a cross between a game and a chat application. For people inclined to want the game aspect they would look to World of Warcraft or other similar MMORPG and those looking for the standard chat application aspect may find one of the stand-alone applications available more easy to use.
I note though that with every release, standard chat applications offer more in the terms of tools for users. It was interesting to see how ICQ has developed since the mid 1990's in terms of interface and usability.
"The more elaborate our means of communication, the less we communicate." Joseph Priestley
Friday, March 28, 2008
Module 2: Newsgroups
This was a blast from the past for me. I used Newsgroups extensively in the early 1990's - back before Windows 3.1 and a WYSIWYG computing environment.
Overall Newsgroups haven't changed that much but the technology around them has.
I used the Newsgroup Reader through Microsoft Outlook 2007. Obviously Newsgroups are no longer popular with the masses as access to newsgroups was not immediately obvious and only available after reading help on how to add a short cut to your toolbar (however no help file was available to access the Newsgroups without adding the short cut).
Application issues aside, it was easy to search through the mass of newsgroups and subscribe to those of my choice. As this was a trip down memory lane, I subscribed to alt.music.kiss - a newsgroup I'd subscribed to in the past.
This isn't a heavily active newsgroups - 1 or 2 posts per week - I also subscribed to alt.games.the-sims-2 to experience more user interaction.
I found that newsgroups have become a home to spam and not heavily populated. With the infinite number of discussion boards available, this interactive format is definitely giving off the air of being out dated.
Below is a copy of the message I posted to the KISS newsgroup about a recent interview with the lead singer, Paul Stanley.
First learn the meaning of what you say, and then speak. Epictetus
Overall Newsgroups haven't changed that much but the technology around them has.
I used the Newsgroup Reader through Microsoft Outlook 2007. Obviously Newsgroups are no longer popular with the masses as access to newsgroups was not immediately obvious and only available after reading help on how to add a short cut to your toolbar (however no help file was available to access the Newsgroups without adding the short cut).
Application issues aside, it was easy to search through the mass of newsgroups and subscribe to those of my choice. As this was a trip down memory lane, I subscribed to alt.music.kiss - a newsgroup I'd subscribed to in the past.
This isn't a heavily active newsgroups - 1 or 2 posts per week - I also subscribed to alt.games.the-sims-2 to experience more user interaction.
I found that newsgroups have become a home to spam and not heavily populated. With the infinite number of discussion boards available, this interactive format is definitely giving off the air of being out dated.
Below is a copy of the message I posted to the KISS newsgroup about a recent interview with the lead singer, Paul Stanley.
First learn the meaning of what you say, and then speak. Epictetus
Tuesday, March 25, 2008
Module 2: Lists
What are the pros and cons of email lists versus discussion boards?
The battle of the decade is taking place.
Email lists vs discussions boards - which one is better and will rule supreme?
Both offer:
Over to the blue team, what makes email lists better?
Are there certain kinds of communication or purposes more suited to one than the other?
In today's internet based society, a large number of communication options are available. Each option has advantages and disadvantages and what works best in one situation isn't guaranteed to have the same 'knight-in-shining-armor' approach in the next.
Email
Not suited when an immediate response is required but perfect for sharing attachments or extensive information to specific individuals or groups. Highly suitable for a business, education or home environment.
Instant Messenger
Suited when an immediate response in required as this allows the user to communicate in real time with specific individuals. Not suited for sharing attachments or extensive information. Best suited for home environments. Suitable for specific education and business environments for internal communications - particularly large organisations where individuals may be in different offices across the city, country or even the globe.
Chat Rooms
Suited when an immediate response in required as this allows the user to communicate in real time with multiple people. Information must be communicated in succinct messages. Great way to meet new people interested in the same specific topic. Not suited for sharing attachments or extensive information. Highly suitable for home environments. Suitable for a home environment but could work in an specific education environment. Unlikely to work for a business environment.
Newsgroups
Not suited when an immediate response is required but perfect for sharing extensive information with a group of people interested in the same topic. Unlikely to be useful for many environments - suitable for specific individuals interested in participating in ongoing discussions on topics. Potential to be completely replace by discussion boards/online forums. Due to lack of input from moderators, these can be an excellent forum for spam.
Discussion boards / Online Forums
Not suited when an immediate response is required but these are an ideal forum for sharing extensive information with a group of people interested in the same topic. Discussion boards can provide useful solutions to specific problems to individuals in a number of industries - the Information Technology (IT) industry definitely benefits from this forum. Useful for specific individuals in a business environment as well as students and home users. Forums are available for just about every topic from weight loss tips through to solutions for software issues or problems. Online forums do require registration and moderators can oversee to ensure there is minimal spamming.
The battle of the decade is taking place.
Email lists vs discussions boards - which one is better and will rule supreme?
Both offer:
- a community of people who share an interest in a specific topic
- are easy to participate by posting or responding to posted messages
- sharing of extensive information on a shared interest topic
- make it easy to target members to flame
- not able to provide immediate response to posts
Over to the blue team, what makes email lists better?
- offers convenience of information in a standard email format right to your inbox. Recipients can track, save and respond to posts through their email client
- limited to text based formatting to remain cross platform friendly
- messages can get lengthy when a topic receives a lot of discussion
- only able to be accessed from email client
- visual format allowing HTML formatting and imagery
- web based interface
- easy to view index
- flags new posts and topics
- not limited to operating system
- unable to provide immediate response to posts
- able to access from any internet browser
Are there certain kinds of communication or purposes more suited to one than the other?
In today's internet based society, a large number of communication options are available. Each option has advantages and disadvantages and what works best in one situation isn't guaranteed to have the same 'knight-in-shining-armor' approach in the next.
Not suited when an immediate response is required but perfect for sharing attachments or extensive information to specific individuals or groups. Highly suitable for a business, education or home environment.
Instant Messenger
Suited when an immediate response in required as this allows the user to communicate in real time with specific individuals. Not suited for sharing attachments or extensive information. Best suited for home environments. Suitable for specific education and business environments for internal communications - particularly large organisations where individuals may be in different offices across the city, country or even the globe.
Chat Rooms
Suited when an immediate response in required as this allows the user to communicate in real time with multiple people. Information must be communicated in succinct messages. Great way to meet new people interested in the same specific topic. Not suited for sharing attachments or extensive information. Highly suitable for home environments. Suitable for a home environment but could work in an specific education environment. Unlikely to work for a business environment.
Newsgroups
Not suited when an immediate response is required but perfect for sharing extensive information with a group of people interested in the same topic. Unlikely to be useful for many environments - suitable for specific individuals interested in participating in ongoing discussions on topics. Potential to be completely replace by discussion boards/online forums. Due to lack of input from moderators, these can be an excellent forum for spam.
Discussion boards / Online Forums
Not suited when an immediate response is required but these are an ideal forum for sharing extensive information with a group of people interested in the same topic. Discussion boards can provide useful solutions to specific problems to individuals in a number of industries - the Information Technology (IT) industry definitely benefits from this forum. Useful for specific individuals in a business environment as well as students and home users. Forums are available for just about every topic from weight loss tips through to solutions for software issues or problems. Online forums do require registration and moderators can oversee to ensure there is minimal spamming.
Monday, March 24, 2008
Module 2: Email Tasks
This was like email refresher training. I've been using email since the early 90's, back in the pioneering days when an email application was a basic operation - not like some of the flashy beasts available today.
The principle features haven't changed though - you can still forward, still reply all, still have quotations and still manage to forget things like email signatures and attachments.
1. What information about a user's email, the origin of a message, and the path it took, can you glean from an email message?
From the header of the email you can see the sender's email address, the recipients, the domain the email came from and the time and date it was sent. You should also be able to view the subject of the email and whether or not any the email has any attachments.
2. In what cases would you find it useful to use the 'cc', 'bcc' and 'reply all functions of email?
The use of cc: is useful to include someone as a 'for your information' on a message and let all parties know. This is a regularly used field in business communication when one department should be made aware of a message but no direct action is required.
The use of bcc: is useful to include a number of recipients without having their email addresses disclosed. This can be useful in situations when it isn't ideal to advertise the details of the other recipients.
The use of reply all is useful when you wish all recipients of the original message to see your response.
3. In what ways can you ensure that an attachment you send will be easily opened by the receiver?
To ensure attachments are easily opened by the receiver, chose formats that are widely accepted across platforms and ensure the encoding is not operating system specific. Preferred formats are .pdf, .rtf or a plain text (.txt) file. If the file is specific to an application (eg Excel), it is a good idea to include in the text of your e-mail message the names of the program/operating system used to create them.
With attachments in general, it's a good idea to make the recipient aware of the attachment, and advise them of the file name.
4. What sorts of filters or rules do you have set up, and for what purpose?
Filters and rules can help manage multiple email accounts through one email client or manage busy mailboxes by distributing the incoming messages to relevant user created folders. This can assist with the file management of the incoming mail and make it easy for the recipient to deal quickly with urgent messages.
I use filters to control spam and distribute my incoming mail. For example, I subscribe to a number of mailing lists and have set up folders for these. Filters ensure that my email client automatically files the appropriate messages into the right folders (much like a mail man sorts the mail into the appropriately numbered mail boxes). All incoming invoices or e-bills are sent to another folder to be actioned while design newsletters are dropped into another folder to be read when time permits.
5. How have you organised the folder structure of your email and why?
My folder structure is a series of 6 main level folders with a series of sub-folders. This helps keep everything organised in categories, with the sub-folders adding more specific information where necessary. Eg a Level 1 folder is E-Bills & Receipts with a sub-folder for Optus, one for iiNet etc.
I have set it up this way for ease of access. I'm able to keep personal and work-related emails completely separate. Filters work well for this structure and by cc'ing myself on messages which I need to keep a copy of, they are automatically filed in the correct folder. This structure allows the SENT messages folder to be deleted every 2 to 3 weeks without having to file every message.
The principle features haven't changed though - you can still forward, still reply all, still have quotations and still manage to forget things like email signatures and attachments.
1. What information about a user's email, the origin of a message, and the path it took, can you glean from an email message?
From the header of the email you can see the sender's email address, the recipients, the domain the email came from and the time and date it was sent. You should also be able to view the subject of the email and whether or not any the email has any attachments.
2. In what cases would you find it useful to use the 'cc', 'bcc' and 'reply all functions of email?
The use of cc: is useful to include someone as a 'for your information' on a message and let all parties know. This is a regularly used field in business communication when one department should be made aware of a message but no direct action is required.
The use of bcc: is useful to include a number of recipients without having their email addresses disclosed. This can be useful in situations when it isn't ideal to advertise the details of the other recipients.
The use of reply all is useful when you wish all recipients of the original message to see your response.
3. In what ways can you ensure that an attachment you send will be easily opened by the receiver?
To ensure attachments are easily opened by the receiver, chose formats that are widely accepted across platforms and ensure the encoding is not operating system specific. Preferred formats are .pdf, .rtf or a plain text (.txt) file. If the file is specific to an application (eg Excel), it is a good idea to include in the text of your e-mail message the names of the program/operating system used to create them.
With attachments in general, it's a good idea to make the recipient aware of the attachment, and advise them of the file name.
4. What sorts of filters or rules do you have set up, and for what purpose?
Filters and rules can help manage multiple email accounts through one email client or manage busy mailboxes by distributing the incoming messages to relevant user created folders. This can assist with the file management of the incoming mail and make it easy for the recipient to deal quickly with urgent messages.
I use filters to control spam and distribute my incoming mail. For example, I subscribe to a number of mailing lists and have set up folders for these. Filters ensure that my email client automatically files the appropriate messages into the right folders (much like a mail man sorts the mail into the appropriately numbered mail boxes). All incoming invoices or e-bills are sent to another folder to be actioned while design newsletters are dropped into another folder to be read when time permits.
5. How have you organised the folder structure of your email and why?
My folder structure is a series of 6 main level folders with a series of sub-folders. This helps keep everything organised in categories, with the sub-folders adding more specific information where necessary. Eg a Level 1 folder is E-Bills & Receipts with a sub-folder for Optus, one for iiNet etc.
I have set it up this way for ease of access. I'm able to keep personal and work-related emails completely separate. Filters work well for this structure and by cc'ing myself on messages which I need to keep a copy of, they are automatically filed in the correct folder. This structure allows the SENT messages folder to be deleted every 2 to 3 weeks without having to file every message.
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